What are the responsibilities and job description for the Insurance Verification Specialist position at In Focus Psychiatry?
Company Overview
In Focus Psychiatry is a psychiatric private practice located in Hernando, MS. We provide mental health services to children, adolescents, and adults of all ages, committed to delivering compassionate and comprehensive care.
Overview
We are seeking a dedicated and detail-oriented Insurance Verification Specialist / Front Office Assistant to join our team. This role is vital in ensuring accurate insurance processing, managing patient records, and providing excellent front office support. The ideal candidate will possess strong medical office experience, a thorough understanding of health insurance policies, and a commitment to maintaining patient confidentiality.
Responsibilities
- Verify coverage: Confirm patient eligibility, deductibles, copays, and coinsurance amounts.
- Update records: Collect and update patient information in electronic health records (EHR) systems while adhering to HIPAA regulations and clinical confidentiality policies.
- Communicate Costs: Explain financial responsibilities, coverage limits, and out-of-pocket costs to patients.
- Resolve discrepancies: Communicate effectively with insurance companies to resolve coverage issues and obtain pre-authorizations or referrals as needed.
- Front office support: Assist front office duties such as scheduling appointments, answering patient inquiries, and maintaining a welcoming environment.
Required Qualifications
- Education: High school diploma or equivalent certification.
- Experience: Minimum of two (2) years of dedicated medical insurance verification experience.
Preferred Qualifications
- Specialty experience: Previous insurance verification work specifically within a psychiatric or mental health office.
- Tech skills: Proficiency with ICANotes or similar EHR software.
Skills & Competencies
- Strong attention to detail.
- Excellent verbal communication and customer service skills.
- Ability to multitask in a fast-paced front office environment.
- High level of discretion when handling sensitive patient data (HIPAA compliance).
Benefits & Compensation
- Comprehensive health insurance.
- Dental insurance coverage.
- Vision insurance coverage.
- 401(k) retirement plan.
- Paid Time Off (PTO)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person