Customer Service Representative

Job Title: Customer Service Representative

Job Duration: 10 Months

Location: Remote

Shift hours:

Training:

Monday through Friday

8am-5pm EASTERN

After Training

Shift: 10am-8pm EST (working hours), 7 days a week

Rep will work 5 days (1 day will be a weekend day)

Possible Schedules:  

10:00am-6:30pm EST

10:30am-7:00pm EST

11:00am-7:30pm EST

11:30am-8:00pm EST

Note:
Weekends are required – has one weekend day off, one day off during the week 

PRIMARY PURPOSE:

• To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS:

• Education & Licensing High school diploma or GED required.
• Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT:

• When applicable and appropriate, consideration will be given to reasonable accommodations.