What are the responsibilities and job description for the Senior Account Manager position at IMS Integrated Merchandising Solutions?
What Does the Account Team Do?
Our account teams consist of dedicated professionals who provide best-in-class client leadership for today's leading retailers and brands. Their primary focus is to understand our clients' business objectives and translate them into successful outcomes across various retail merchandising initiatives. These initiatives include managing the development and distribution of merchandising and point-of-sale materials, retail media, and providing support for field sales, operators, and distributors. In overseeing the day-to-day management of each client's business, our account teams are responsible for delivering results aligned with annual IMS P&L targets. Every member of the account team plays a clearly defined role that contributes directly to achieving the annual budget objectives.
We Value What Makes You, You
IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.
Who Are You?
You think critically and solve problems. You can handle a variety of tasks and work on multiple projects at once.
Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.
What's the Opportunity?
IMS is seeking a Senior Account Manager to work onsite at the client office in Louisville, KY. The Senior Account Manager is responsible for the relationship of key clients as well as driving a variety of programs across multiple areas of the retail supply chain in Print/POS, Logistics (domestic and international), Branded Merchandise, Digital, Kitting/Distribution, Inventory Management and more. In collaboration with the Associate Account Director, the SAM will ensure overall client and account satisfaction while seeking out opportunities for organic growth. The SAM will also work closely with multiple internal functional departments to deliver best in class service and solutions. This role requires a proactive, resourceful, and organized individual who thinks “bigger picture” but is also able to keep the most minor project details organized.
Responsibilities:
The ideal candidate must possess and demonstrate a high level of organizational and communication skills. Strong candidates will be tech-savvy, quick learners, who take initiative and are proactive. They will be a team player yet work independently as required. They must be poised and possess a calm working style that operates well under pressure.
Qualifications:
In addition to playing an important role at IMS, you'll receive:
IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.
IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).
IMS is an Equal Opportunity Employer
Please review our Data Privacy Policy for information on how we will store your application data.
Our account teams consist of dedicated professionals who provide best-in-class client leadership for today's leading retailers and brands. Their primary focus is to understand our clients' business objectives and translate them into successful outcomes across various retail merchandising initiatives. These initiatives include managing the development and distribution of merchandising and point-of-sale materials, retail media, and providing support for field sales, operators, and distributors. In overseeing the day-to-day management of each client's business, our account teams are responsible for delivering results aligned with annual IMS P&L targets. Every member of the account team plays a clearly defined role that contributes directly to achieving the annual budget objectives.
We Value What Makes You, You
IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.
Who Are You?
You think critically and solve problems. You can handle a variety of tasks and work on multiple projects at once.
Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.
What's the Opportunity?
IMS is seeking a Senior Account Manager to work onsite at the client office in Louisville, KY. The Senior Account Manager is responsible for the relationship of key clients as well as driving a variety of programs across multiple areas of the retail supply chain in Print/POS, Logistics (domestic and international), Branded Merchandise, Digital, Kitting/Distribution, Inventory Management and more. In collaboration with the Associate Account Director, the SAM will ensure overall client and account satisfaction while seeking out opportunities for organic growth. The SAM will also work closely with multiple internal functional departments to deliver best in class service and solutions. This role requires a proactive, resourceful, and organized individual who thinks “bigger picture” but is also able to keep the most minor project details organized.
Responsibilities:
- Client Relationship Management: Function as the main IMS point of contact for your clients and deliver exceptional service every day.
- Account Strategy: Collaborate with clients to understand their business objectives and recommend solutions that will help achieve their goals.
- Project Management: Oversee all aspects of a project lifecycle.
- Team Collaboration: Manage and mentor at least one junior team member while also working with multiple IMS departments to meet and exceed client expectations.
- Reporting & Analysis: Provide regular updates on program statuses and use reporting tools to provide business insights to clients as well as the IMS Account Director.
- Problem Solving: Address and resolve client concerns in a timely and professional manner.
The ideal candidate must possess and demonstrate a high level of organizational and communication skills. Strong candidates will be tech-savvy, quick learners, who take initiative and are proactive. They will be a team player yet work independently as required. They must be poised and possess a calm working style that operates well under pressure.
Qualifications:
- 5-8 years of client and account management experience, preferably in marketing, advertising, or sourcing, with experience in CPG or beverage categories.
- 5 years POS retail experience; digital and static.
- Experience managing print production and manufacturing programs.
- Proven ability to build and maintain strong client relationships through attention to detail and follow-up across all aspects of the process.
- Ability to manage multiple high priority projects simultaneously, while maintaining a poised, calm demeanor.
- Strong experience in the Microsoft Suite, including Word, Excel, and PowerPoint, with an ability and willingness to learn additional job management platforms.
- Strong analytical and problem-solving abilities.
- Proactive and self-motivated with a desire for continuous learning and improvement.
- Bachelor's or associate degree is preferred.
In addition to playing an important role at IMS, you'll receive:
- Competitive salary
- Medical, dental, vision, and 401(k) with match
- Generous PTO policy
- Robust peer recognition program
- Training and development opportunities
- Commitment to growing and enhancing our organizational culture
IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.
IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).
IMS is an Equal Opportunity Employer
Please review our Data Privacy Policy for information on how we will store your application data.
