What are the responsibilities and job description for the Gaming Technician - Shop position at Imperial Trading?
SUMMARY OF DUTIES: responsible for completing all assigned work issued by department heads.
ESSENTIAL DUTIES AND RESPONSIBLITIES: Additional duties, which are necessary to carry out the functions of the Shop Technician, may be assigned as needed by volume or covering absence in any area and are incorporated by reference into this job description.
🧰 Power up machines by prepping, documenting, and completing work orders—your way to keep the game going.
🕹️ Work on video poker machines, arcade games, and jukeboxes—yes, actual machines that people play for fun.
✨ Keep your workstation clean and organized, because a sharp space leads to sharp repairs.
🔧 Manage your tools like a pro—you’ll always know where everything is.
💬 Stay connected with shop teammates to keep workflow smooth and stress-free.
🤝 Build real customer relationships through friendly phone calls and in-person interactions.
🚀 Bring broken machines back to life by troubleshooting and repairing equipment to the best of your superpowers.
🛑 Flag the unfixable—if something can’t be repaired, you’ll communicate it to the manager so they can take next steps.
⭐ Deliver top-tier service, combining technical skill with good vibes and great customer support.
📞 Reach out to customers when needed to solve unresolved issues and keep them happy.
📝 Document everything like a boss, following company guidelines to track repairs and work orders.
PHYSICAL DEMANDS:
The physical demands of this job include light physical activity performing sometimes-repetitive activities of an administrative, productive and/or technical nature that must be met by the employee to successfully perform the essential functions of this job. In order to perform the functions of this job the employee must regularly sit, talk or hear, and use hands to finger, handle or feel. The employee must frequently stand, walk, use hands to finger and feel, stoop, kneel, crouch or crawl and reach with hands and arms. The employees must regularly lift up to 50 pounds and occasionally lift up to 75 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Various Departments, non-forklift, retail environment. Noise level of the work environment is moderate.
EQUAL EMPLOYMENT POLICY:
Lucky Coin Machine Company LLC’s hiring, and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.
AT-WILL EMPLOYMENT:
All employees of the Company are employees’ at-will and, as such, are free to resign at any time without reason. The Company, likewise, retains the right to terminate an employee's employment at any time with or without reason or notice. Nothing contained in the Employee Handbook, or any document provided to the employee is intended to be, nor should it be, construed as a guarantee that employment or any benefit will be continued for any period. Any salary figures provided to an employee in annual or monthly terms are stated for the sake of convenience or to facilitate comparisons and are not intended and do not create an employment contract for any specific period.