Office Manager - Imperial Health Primary Care

Imperial Health Primary Care

This position is:

Full Time

Position Location:

Lake Charles, LA

Job Title

Office Manager

GENERAL SUMMARY OF DUTIES: Performs the general duties of the patient access representative job function with the added authority and responsibility of being in charge of the front office among other essential functions.

Essential Functions

• Communicates performance expectations to assigned staff.
• Collects time off requests from assigned staff and approves bi-weekly time cards.
• Monitors attendance.
• Assigns general duties and controls the work flow in the front office.
• Provides general orientation and training to assigned staff.
• Participates in the selection of new hires.
• Participates in the performance evaluation/disciplinary process.
• Answers incoming calls, makes appointments, takes prescription refill requests, accepts consult requests, referrals, and preauthorizations from other physicians and notifies doctors of the same.
• Advises and directs patients, including walk-ins, appearing at the front desk about registration procedures.
• Monitors charts for credit status of delinquent accounts.
• Performs all other tasks as assigned by doctor.
  
  

EDUCATION REQUIREMENTS: High School diploma or equivalent

Experience

• Previous medical office experience required.
• Previous supervisory or managerial experience in a medical office is preferred.
• Familiarity with billing and coding preferred.
  
  

Skills

• Skills in communication.
• Skills in cashiering and the patient access function.
• Skills in operating a computer.
• Skills in medical terminology.
  
  

Abilities

• Ability to communicate effectively in written and verbal form.
• Ability to be a team player.
• Ability to work flexible hours.
• Must be able to handle multiple tasks.
• Must be able to work in a fast paced work environment.
• Must be service oriented
• Ability to exercise initiative, good judgment, and decision making in employment matters.
  
  

ENVIRONMENTAL/WORKING CONDITIONS: Office setting. Frequent telephone calls during entire time at work. Frequent interruptions, which requires being able to handle a fast-paced work environment during entire time at work. Must be able to prioritize multiple projects. Must maintain strict confidentiality and exercise professionalism when interacting with staff, managers, supervisors, physicians, external customers, etc.

PHYSICAL/MENTAL DEMANDS: requires continuous standing, sitting, frequent walking, bending, and stooping. It may be required to lift 50 - 100 pounds. Exposure to possible Hazardous Materials/conditions and infectious diseases.