Performance Manager - Midwest

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

Our Values

Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.

Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.

Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.

Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.

Job Summary And Responsibilities

As a Performance Manager, you will serve as the primary contact for existing customers in the Indiana & Tennessee territory, focusing on the application of AI technologies within the automotive industry. Your role will involve managing client relationships, retention strategies, and growth initiatives across your portfolio, while showcasing expertise in conversational AI and AI marketing automation to drive industry-specific efficiency solutions.

You will build strong relationships with accounts by delivering performance metrics and insights, positioning Impel’s AI-powered products as industry leaders. By working closely with customers, you’ll gain a deep understanding of their business needs and align them with Impel’s advanced AI solutions, including conversational AI and AI marketing automation. To thrive in this role, you should be highly organized, a strategic thinker, an effective communicator, and possess a strong knowledge of AI applications in the automotive industry.

Responsibilities

• Strong business acumen with a focus on AI applications in the automotive industry
• Mastery of conversational AI technologies and their implementation in customer lifecycle management
• Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces
• A strategic thinker adept at leveraging data and insights to strengthen relationships, identify challenges, and implement AI-powered solutions to drive growth.
• Ability to explain complex AI concepts and their benefits to clients in clear, accessible language
• Self-driven and adaptable, comfortable working remotely, on the road, or in the field to meet business needs.
• Ability to work across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.
• Excellent organizational, interpersonal, and communication (written and verbal) skills with the ability to explain complex AI concepts to diverse audiences
• Demonstrated ability to establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.
• Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously
• Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
• Proficient in Google Suite, Microsoft Office Suite and familiar with AI and machine learning platforms
• Comfortable working in a fast-paced and dynamic environment driven by AI innovation
• Positive, customer-first attitude with a focus on AI-enabled solutions
• Ability to learn quickly and adapt to rapidly evolving AI technologies
  
  

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
  
  

Qualifications

The Performance Manager will have 3-5 years of work experience in Account Management, with a strong focus on AI technologies in the automotive industry. The ideal candidate will possess:

• Expertise in conversational AI and its applications in customer lifecycle management preferred
• Proven experience with AI-driven efficiency and effectiveness solutions in the automotive sector
• Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously
• A Bachelor's degree in a related field (e.g., Computer Science, AI, or Business with a focus on technology) is strongly preferred or 3-5 years of relevant work experience in AI-driven performance manager roles
• Certifications or advanced training in AI and machine learning technologies are a plus
• Google Analytics experience preferred
• Up to 70% travel
• Bilingual a plus