ECommerce Administrator

POSITION SUMMARY

Primary role is to process and maintain all ecommerce ordering site functionality, user set up, maintenance on existing users and site catalogs.               

POSITION EXPECTATIONS               

• Handles all user set up and site configurations.
• Pass on any feedback or suggestions by end users to the appropriate internal team.

• Identify and suggest possible improvements on procedures.
• Provides additional Help Desk support when needed. Trained on Day End processes.
• Ability to work evening shift and flexible schedule when needed.
• Maintains customer and end user confidence and protects the company by keeping information confidential. 
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Flexible schedule: duties may require after business hours and weekends.
• Other duties and departmental projects as assigned.

MINIMUM QUALIFICATIONS & SKILLS

• Strong computer skills and the ability to troubleshoot and diagnose problems.
• Must be familiar with both PC & Mac hardware and operating systems.
• Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
• Knowledge and maintenance of printers and ability to manage print servers.
• Experience with network repairs and analysis.
• Educated in computer repairs and how to troubleshoot problems.
• Experience with Active Directory, DHCP, DNS, server roles and services.
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.

Education, Certifications and /or Licenses:

• High School Diploma or GED required.
• Minimum of 2years technical education – Associates Degree required.
• Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).

               Experience:

• 2 years of experience working in a Help Desk environment.
• 2 years administration of Microsoft O365 business applications in a Help Desk environment.
• 1yr Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
• 1yr Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables

Knowledge/Skills:

• Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
• Writing and Editing Skills to aid in writing and updating manuals.

• Excellent presentation, listening, verbal, and written communication skills.
• Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
• Manage and organize time to meet objectives and deadlines
• Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing
• Possess a positive attitude and sense of humor
• innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges

About the Company

Impact Office a division of TSRC, Inc., is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the region’s largest independent office supply dealer with seventeen locations in Virginia, Colorado and Maryland. A family-owned and operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

TSRC, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

TSRC, Inc. maintains a drug free workplace.

Salary : $40,000 - $45,000