ECommerce Administrator

POSITION SUMMARY

Primary role is to process is to maintain all ecommerce ordering site functionality, user set up, maintenance on existing users, site catalogs

POSITION EXPECTATIONS

• Handles all credit card processing and electronic invoicing to our customers.
• Pass on any feedback or suggestions by end users to the appropriate internal team.

• Identify and suggest possible improvements on procedures.
• Provides additional Help Desk support when needed.
• Ability to work evening shift and flexible schedule when needed.
• Maintains customer and end user confidence and protects the company by keeping information confidential. 
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Flexible schedule as work may require after business hours and weekends.
• Other duties and departmental projects as assigned.

SUPERVISORY RESPONSIBILITIES – No supervisory responsibilities

MINIMUM QUALIFICATIONS & SKILLS

• Strong computer skills and the ability to troubleshoot and diagnose problems.
• Familiarity with both PC and Mac hardware and operating systems.
• Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
• Knowledge and maintenance of printers and ability to manage print servers.
• Experience with network repairs and analysis.
• Education in computer repairs and how to troubleshoot problems.
• Experience with Active Directory, DHCP, DNS, server roles and services.
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
• Previous experience in digital marketing or market place management, not required but a plus

Education, Certifications and /or Licenses:

• High School Diploma or GED required.
• Minimum of 2years technical education – Associates Degree required.
• Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).

               Experience:

• 2 years of experience working in a Help Desk environment.
• 2 years administration of Microsoft O365 business applications in a Help Desk environment.
• 1yr Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
• 1yr Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables

Knowledge/Skills:

• Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
• Writing and Editing Skills to aid in writing and updating manuals.

• Excellent presentation, listening, verbal, and written communication skills.
• Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
• Manage and organize time to meet objectives and deadlines
• Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing
• Possess a positive attitude and sense of humor
• innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges

PHYSICAL DEMANDS

While performing the duties of this job, the associate may be required to do the following:

• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 75 pounds in all directions
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions               

WORKING CONDITIONS AND ENVIRONMENT               

• This is an office based environment and at times there will be exposure to the warehouses in our locations.

Salary : $40,000 - $45,000