What are the responsibilities and job description for the Entry-Level Customer Service Assistant position at Impactia Corp?
Description:
About Impactia Corp
Impactia Corp is a growing marketing and brand strategy firm dedicated to helping businesses connect with their audiences through innovative campaigns, exceptional customer experiences, and strategic communication solutions.
Position Overview
Impactia Corp is seeking a friendly and motivated Entry-Level Customer Service Assistant to support customer interactions and assist with daily client service operations. This role is ideal for individuals looking to begin a career in customer service, client relations, or business support.
Key Responsibilities
- Assist customers with inquiries and service-related questions
- Provide accurate information regarding company services and promotions
- Handle customer concerns professionally and escalate issues when appropriate
- Maintain records of customer interactions and service requests
- Support client service and administrative teams with daily tasks
- Follow up with customers to ensure satisfaction and resolution of concerns
Requirements:
Qualifications
- High school diploma or equivalent required
- Previous customer service experience is a plus but not required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer proficiency, including Microsoft Office
- Positive attitude and willingness to learn
Full Benefits Package
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO) and Paid Holidays
- Paid Training Program
- Professional Development Opportunities
- Career Advancement Pathways
- Employee Wellness Program