What are the responsibilities and job description for the Senior Account Manager position at Impact XM?
Impact XM is a global leader in experiential marketing, and we’re looking for a Senior Account Manager (Pharma & Trade Shows) to champion high-profile pharmaceutical and healthcare accounts. This role is perfect for someone who thrives on guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences.
If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.
Your Role Client Leadership & Strategic Guidance
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Safety Message
We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.
If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.
Your Role Client Leadership & Strategic Guidance
- Act as the primary liaison for key pharma and healthcare clients, ensuring their goals are fully understood and met.
- Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.
- Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.
- Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.
- Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.
- Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.
- Keep projects on track by monitoring timelines, budgets, and deliverables.
- Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.
- Oversee program budgets and track financial performance to meet targets.
- Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.
- Maintain organized records of client communications, contracts, budgets, and post-event reporting.
- Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.
- Promote a culture of collaboration and accountability across teams.
- Assist in onboarding new team members and strengthening the capabilities of the department.
- Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
- 4–7 years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
- Demonstrated success leading client relationships and delivering measurable results.
- Strong organizational, communication, and problem-solving skills.
- Comfort using Microsoft Office and project management tools.
- Client-focused: You anticipate client needs and consistently deliver value.
- Strategic and hands-on: You can think big-picture while executing the details flawlessly.
- Collaborative: You work seamlessly with internal teams and external partners.
- Resilient under pressure: You stay calm and decisive when challenges arise.
- Growth-oriented: You are constantly looking for ways to improve programs, teams, and processes.
- Experience managing large-scale, multi-location programs.
- Familiarity with digital or hybrid event production.
- Proven success delivering results for pharmaceutical or healthcare clients.
- Previous agency experience with cross-functional team leadership.
- Regulatory understanding supporting pharmaceutical or healthcare clients.
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Safety Message
We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.