Account Coordinator

Impact XM is a global event and experiential marketing agency and we help the world’s top brands connect with their audiences through unforgettable experiences—from immersive exhibits and dynamic events to digital activations and brand environments. Everything we do is designed to deliver results that leave a lasting impact on people and businesses alike.

Are you detail-oriented, people-focused, and eager to grow in the exciting world of experiential marketing? As an Account Coordinator, you’ll be a key player supporting client accounts and project teams—helping deliver exceptional experiences while learning from industry leaders. This is an ideal role for a proactive, organized communicator who thrives in a fast-paced, collaborative environment.

What You’ll Do:

Project & Client Support

• Act as the go-to resource for project updates and client needs—stay informed and ready to respond.
• Support the day-to-day operations of assigned client accounts.
• Take notes in planning meetings and help translate them into actionable communication plans.
• Prepare and maintain essential project documentation including Work Orders, Creative Briefs, and Call Reports.
• Assist in assembling and formatting sales proposals, presentations, and supporting materials.
• Research and compile key information from event prospectuses.
• Organize and coordinate logistics for client meetings—room reservations, setup, catering, etc.
• Help manage job files, prepare billing documentation, and ensure timely task completion.

Team Collaboration & Administration

• Maintain internal project tracking and communicate updates across departments.
• Provide relief coverage at the reception desk when needed.
• Make travel arrangements for team members in alignment with budget and company policy.
• Help with graphic and property inventory tracking, process issues, and show-site expectations.

Sales & Account Development

• Shadow and support the sales process, including pitches, proposals, and client presentations.
• Observe strategy meetings and learn how to craft winning proposals.
• Prepare client communications including quotes, presentations, and follow-up correspondence.

Financial & Operational Support

• Update project budgets and forecasts in coordination with project leads.
• Build and maintain Excel spreadsheets to support financial tracking and reporting.
• Ensure all travel bookings and expenses align with budget guidelines.

What You Bring to the Table:

• A passion for people, collaboration, and delivering high-quality work.
• A positive, can-do attitude with a willingness to jump in and solve problems.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail—you're the kind of person who triple-checks the work.
• Ability to multitask and stay calm under pressure in a deadline-driven environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Education & Experience:

• Bachelor’s degree (B.A. or B.S.) preferred.
• 6 months - 1 years of relevant experience in marketing, client services, events, or agency environments.
• Internship or previous experience in a client-facing, fast-paced setting is a plus.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Safety Message:

We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.

Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.