Job Function:
Technical Service Manager – Heavy Equipment & Hydraulics
Up to $98,000/yr Profit Sharing • Duluth, MN Area (100% Onsite) • 1st Shift / Mon-Fri • Full-Time / Direct Hire
- Compensation & Earnings: Baseline salary up to $98,000 plus annual profit sharing and full Benefits.
- Unmatched Stability & Culture: Direct-hire role with a high-growth, privately held OEM featuring 10 year average tenure for 25% of staff, zero-layoff history, and Thursday weekly company breakfasts.
- Technical Focus: Lead point of contact for customer technical support, warranty processing, and field service management—specializing in heavy hydraulic attachments, excavators, and material handlers.
- Travel & Work Model: 100% on-site seat in the Duluth, MN area, with minimal ongoing travel (~3 weeks/yr for trade shows, optional Sweden trips) after an initial 2-3 month field training immersion.
- Strict Requirements: U.S. Citizenship or Permanent Residency (Green Card) required; 5 years of mobile heavy equipment hydraulic diagnostic background and a stable employment record.
If you are a hands-on technical manager or senior heavy equipment service specialist looking to lead a dedicated department without living out of a suitcase, this opportunity provides an exceptional career home. The employer is a globally recognized, privately held manufacturer specializing in high-performance heavy machinery and advanced work tools. Built on a strong culture of safety, stability, and internal promotion, this organization rejects corporate politics and is renowned for treating their employees like family—evidenced by weekly company breakfasts, frequent appreciation events, and a 25% staff tenure exceeding 10 years—this organization provides a clean, modern, lean manufacturing environment built on innovation and internal promotion.
What You Will Be Doing (Daily Responsibilities)
- Lead Technical Support: Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues.
- Cross-Functional Liaison: Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specs.
- Service & Warranty Management: Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar.
- Technical Training Delivery: Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers.
- Field Immersion & Trade Shows: Complete an initial 2–3 month field immersion alongside experienced techs to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year).
What We Are Looking For (Requirements & Qualifications)
- Hydraulic & Heavy Equipment Mastery: 5 years of dedicated technical experience with hydraulic machinery (IE excavators, material handlers, or specialized attachments).
- Schematic & Diagnostic Fluency: Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multi-meters, pressure gauges, and flow meters for root-cause fault tracing.
- Education & Credentials: Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience.
- Communication & Training Skills: Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams.
- Career Stability: Solid, progressive employment history demonstrating multi-year tenure (ideally 3–5 years per employer) without frequent job-hopping.
Preferred Technical Assets (Bonus Skills)
- Dealership & OEM Background: Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer.
- Fluid Power Certification: International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist).
- Warranty & ERP Software: Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases.
Please apply here or at impactsolutions.com/opportunities where you can see and apply for any of our open positions.
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