IT Specialist

About Us

Impact Healthcare is committed to creating an environment that attracts the most collaborative, unselfish, and team-oriented people. Impact Healthcare currently provides Home Healthcare and end-of-life Hospice Care to 1,500 patients throughout CA, UT, and OR. With 12 Medicare-certified agencies, 14 locations, and a great support team, Impact Healthcare is positioned with the strength of a large organization but the heart of a small one. We believe in finding, enjoying, and achieving a better way as we strive every day to be the provider of choice in the communities we serve.

JOB SUMMARY

The IT Specialist will provide technical support to remote and in-house employees. The mission of this role is to improve team member experience by ensuring smooth onboarding and offboarding, device management and support, and ticket resolution.

SCHEDULE

This is a full-time position, working Monday-Friday, 9:30 am to 5:30 pm. You’ll be based out of our Lehi, Utah office. A hybrid office schedule is used after the training period, typically with 2 days in the office and 3 days working from home. Some on-call time expected with additional stipend pay.

RESPONSIBILITIES

• Installing new software and hardware components
• Protects the confidentiality of information contained within the information systems through effective user controls, system auditing, and information systems operations
• Protects organization assets and ensures proper utilization of organization resources by securing software and hardware from unauthorized use and theft
• Manage help desk ticket queue and complete requests, primarily focused on onboarding and offboarding.
• Help with other miscellaneous IT items as directed.
• Maintain the current inventory database and order new equipment as needed.
• Educate coworkers on tools as needed.
• Resolve issues coworkers may have with their IT systems and software.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

• High school diploma or equivalent
• Strong analytical, diagnostic, and problem-solving skills
• Exceptional communication skills, written and oral
• Must be detail oriented and extremely organized

Why Work With Us?

Impact Healthcare offers competitive compensation and benefits, including:

• Medical, dental, and vision insurance
• 401k
• PTO
• Opportunity for growth
• Great work-life balance
• Supportive and appreciative team dynamics

At Impact, you can expect a great team environment with an engaged, supportive, and personable management team. We believe in caring for both our team and our patients and have a profound understanding of the value in both. We are committed to being the employer and provider of choice in the areas we service.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to commute/relocate:

• Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• IT: 1 year (Preferred)
• Help desk: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person (with hybrid remote/work-from-home possibilities after training)

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay

Ability to Commute:

• Lehi, UT (Required)

Work Location: Hybrid remote in Lehi, UT

Salary : $40,000 - $50,000