What are the responsibilities and job description for the Outreach Specialist - Inside Sales (US-based only) position at IMPACT Group?
IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300 is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world.
We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward!
Summary
The Outreach Specialist plays a vital role by reaching out to our clients’ employees to make them aware of coaching services available to them through their employer and assisting them in engaging in services. In short, the outreach specialist converts authorizations to engagements, utilizing organizational systems such as Salesloft, Calendly and others to manage outbound messaging and calls.
Candidates must reside in the St. Louis metro area. The position is hybrid - nearly fully remote with about 5-10% in our Chesterfield, MO office. This is a full-time, non-exempt position with benefits.
Key Responsibilities
- Performs initial outreach b phone and email, texts, and LinkedIn to authorized participants.
- Asks caring and probing questions to quickly assess the participant’s needs.
- Explains the benefits available to participants as provided by their employer.
- Determines the appropriate program to suit the participant’s relocation goals and/or career ambitions.
- Obtains commitment from the participant to use/receive services.
- Performs outreach outside normal work hours as needed.
- Achieves sales-related goals.
- Manages a backlog of participant files in a timely manner.
- Records information within our system(s).
- Effectively manages a daily workflow with a proactive and positive attitude.
- Performs other duties as requested.
Qualifications
- 1-2 years of experience in a sales or customer service environment.
- Bachelor’s degree preferred, but not required.
- Experience in a results-oriented environment with a strong focus on achieving goals. (base plus incentive-based bonus pay structure).
- Able to quickly build rapport over the phone using consultative questioning, active listening, and problem-solving skills.
- Understanding of sales techniques related to closing a sale.
- Experience speaking with people from entry level to senior level roles in a variety of industries.
- Task- and goal-oriented
- Experience using SalesLoft, CRM and Calendly preferred.
- Knowledge of business practices.
- Familiar with Sales processes and able to execute according to goals.
- Located in the Greater St. Louis, MO area and have a in-home office set up.
- Organized, flexible, and detail-oriented, with ability to work efficiently in an organized, structured manner within a fast-paced environment, in order to achieve goals.
- Strong, professional grammar, verbal, and written communication skills.
- Ever relocated for work? Personal relocation experience a plus.
- Pleasant and positive attitude.
At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.
We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in-office or remote—can contribute fully and thrive.
Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier-free experience.
We know that people are at the heart of every successful transition—whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.