What are the responsibilities and job description for the Administrative Customer Service Representative position at Impact Employment Solutions?
Administrative/Customer Service Representative$18.00Job DescriptionDetailoriented and highly organized professional with strong communication skills and extensive experience supporting daily business operations. Adept at managing phone and email correspondence with vendors and customers, maintaining accurate records, and utilizing a wide range of software systems to ensure smooth workflow and timely task completion.Key Responsibilities• Vendor & Customer Communication• Handle inbound and outbound phone calls with professionalism and clarity.• Respond to customer and vendor inquiries via email in a timely, accurate manner.• Organization, Filing & Reporting• Maintain organized filing systems—both digital and physical.• Prepare, update, and distribute reports as needed.• Track documentation, ensure accuracy, and support audit readiness.• Computer & Software Proficiency• Utilize Microsoft Excel, Windows, and SharePoint for daily tasks.• Work with enterprise systems such as SAP, MRP, and ERP platforms.• Adapt quickly to new software and internal tools.• Time & Attendance• Monitor and record employee time and attendance.• Ensure accurate entry and reporting for payroll or HR purposes.• Communicate discrepancies and support compliance with company policies. Skills & Qualifications• Strong written and verbal communication skills.• Excellent organizational abilities with attention to detail.• Ability to multitask and prioritize in a fastpaced environment.• Experience working with crossfunctional teams, vendors, and customers.• Reliable, punctual, and committed to maintaining accurate records.#IES1
Salary : $16 - $21