What are the responsibilities and job description for the Customer Service Representative position at Impact Collective?
Impact Collective is hiring a Customer Service Representative in New York, NY. The Quality Customer Service Representative is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients. This role is ideal for someone who enjoys working directly with customers, has an eye for detail, and is interested in learning about print production Customer Service Representative Responsibilities:Work with the customer service team to complete tasksHandle tasks on assigned customer accountsAccurate data entry and paperwork regarding customer accountsProofread documents to ensure accuracyResponsible for the accuracy of all entries for client services and sales.Assist in creating new training exercisesMaintain positive, professional, public speaking, and analysis skillsComfort working with iOS, Microsoft, and mobile tabletsCreate an analysis report of team success rates.Assist customers with questions on concerns regarding their account, troubleshoot, and solve problemsCustomer Service Representative Requirements and Key Skills:(The following are representative of the education, experience, knowledge, skills or ability required for this position)Strong communication and interpersonal skillsHigh attention to detail and organizational skillsBasic computer proficiencyAbility to manage multiple projects in a fast-paced settingProblem-solving mindset and a proactive attitudeHigh school diploma or equivalent requiredLeadership SkillsAbility to Stand 4 hours in durationGood organizational skills and multitasking skills*Please submit your resume to apply for the Customer Service Representative position. Candidates for the Customer Service Representative position should have flexible scheduling availability and be able to commute to our office location.
Salary : $41,600 - $45,000