IT Help Desk Technician - 26661

We are seeking a hands-on IT Help Desk Technician to be the go-to resource for end-user technology needs across our clients' local operations. This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology. You'll support day-to-day IT operations, manage equipment, and assist with new technology rollouts, while contributing to the overall IT strategy.Openings on 2nd or 3rd shift What You'll DoFrontline IT Support: Act as the first point of contact for desktop, laptop, and application issues. Provide clear, user-friendly solutions to keep employees up and running.Device Setup & Maintenance: Configure and maintain workstations, printers, and peripherals. Monitor performance and handle repairs or replacements as needed.Network & System Oversight: Troubleshoot connectivity issues, support system upgrades, and assist with security and compliance initiatives.Ticket Management: Log, track, and resolve requests in the IT ticketing system while keeping employees informed of progress.Account & Access Support: Assist with user onboarding and offboarding, access permissions, and password resets.Collaboration: Partner with internal IT team members and external vendors to escalate issues or deliver new technology solutions.Knowledge Sharing: Develop documentation, quick guides, and FAQs that empower employees to solve common issues. What You Bring2 years of experience in IT support within a manufacturing environment Industry certifications (CompTIA A , Microsoft Desktop, ITIL, etc.) are helpful but not required.Knowledge of Windows/Linux systems, MS Office, ERP tools, and remote desktop software.Familiarity with networking basics (TCP/IP, LAN/WAN, Wi-Fi).Strong communication skills, with the ability to explain technical solutions in simple terms.A service-oriented approach, coupled with curiosity to learn new technologies.Titles Encouraged to Apply:IT Support SpecialistDeskside Support TechnicianTechnical Support EngineerIT Service Desk TechnicianComputer Support SpecialistSystems Support Technician Join our client's team to leverage your technical expertise in an environment that values innovation and problem-solving. This role offers the chance to make a significant impact on the operational success and technological advancement of the organization. Apply today to contribute to a forward-thinking IT team dedicated to excellence and continuous improvement.Company DescriptionWhether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200 years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.Benefits:401(k) matchingComprehensive dental, vision, and health insuranceFlexible schedule optionsHealth savings accountLife insurancePaid time offProfessional development assistanceEmployee assistance and discount programsReferral programRetirement planTuition reimbursementiMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!Contact us today to learn more:*** Grand Rapids, Michigan: 616.254.8586*** Tampa, Florida: 813.463.8850*** www.impactbusinessgroup.com*** Chat with us live: https://lc.chat/now/8608604/

Salary : $60,000 - $75,000