CASE MANAGEMENT SUPERVISOR

The Case Manager Supervisor drives the delivery of exceptional services by the Case Management team, ensuring alignment with the highest professional standards, contractual obligations, and the core mission and values of IMPACCT Brooklyn. This leadership role is crucial in directing the Case Management team and managing program staff across two supportive housing facilities. The ideal candidate will possess robust clinical and organizational skills, as well as excellent verbal and written communication abilities, complemented by essential computer proficiency. They will effectively collaborate with multiple agencies while overseeing daily program operations. Importantly, the Case Management Supervisor approaches persistent mental illness with a strengths-based, hopeful perspective and is fully committed to maintaining the highest level of programmatic excellence.

Essential Duties and Responsibilities

• Supervision of direct reports, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Lead clients through the intake and assessment process to provide orientation to the program and to identify service needs.
• Develop a mutually agreed-upon service plan with clients to address needs and attain desired outcomes.
• Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
• Document case management activities in a confidential, timely, and concise manner.
• Responsible for completing annual psychosocial assessments for all clients in the program and conducting reassessments.
• Maintain a strong working relationship with the social service staff to ensure due diligence and recommend best practices.
• Actively participate in interdisciplinary case conferencing.
• Provide crisis intervention as needed.
• Provide substance abuse case conferencing, training, and consultation to the social service team.
• On-site supervision of Gibb Mansion Residence and Lexington Senior Residence.
• Work with direct reports to develop an annual calendar of recreational, socialization, educational, and skill-building activities with a view towards client inclusion and integration.
• Work with the Director to coordinate and supervise daily operations.
• Assist in developing and implementing plans and goals for the Social Service Department.
• Assist with budgeting and monitoring expenses.
• Ensure that Case Management services are delivered with quality care and documented in compliance with professional standards of case management, the contractual requirements of the funding sources, and agency standards.
• Participate in job-related training.

Minimum Qualifications

• LMSW or Master’s Degree in Social Work with the expectation that LMSW is acquired within 6 months of hire, or a Master’s Degree in Mental Health Counseling with License (LMHC) or NYS equivalent degree, with 3 years’ experience.
• Experience working with diverse client populations, including older adults and/or individuals living with behavioral health and mental health challenges.
• 2 years of supervisory experience. Residential setting experience preferred.
• 2 years of related experience in the development and facilitation of substance use and harm reduction models, training, psychoeducation, and individual and group work.
• Understanding of the Housing First model and person-centered, trauma-informed, and solutions-focused methodology.
• Strong leadership and interpersonal skills.
• Ability to work independently and effectively in a fast-paced environment.
• Strong written and verbal communication skills required.
• Proficient computer skills, including experience with MS Office Software.
• Bilingual in Spanish/Mandarin/Cantonese is a plus.
• Must be willing to work a flexible schedule.
• Fluency in the English language is required.

Supervisory Responsibilities
Direct supervision of Case Management staff. Responsible for performance management, training, and onboarding.

Employment Status
Exempt, full-time. The days and hours of work are primarily Monday through Friday, 9:00 a.m. to 5 p.m. Travel may be expected. Occasional evening or weekend work and local travel may be required for events or funder meetings.

Benefits and Wages
Competitive pay, hybrid schedule, paid time off including vacation, personal holidays, 403(b), 529 Plan, tuition reimbursement, Flexible Spending Account, medical insurance, Employee Assistance Program, and other fringe benefits.

Physical Demands and Work Environment
This job operates in a professional office environment. This role involves a mix of office tasks and direct participant engagement. The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The role requires the ability to stand or sit for extended periods at a desk, work on a computer, and occasionally lift materials weighing up to 25 pounds. Mobility is needed to navigate the office and assist participants during programs. Typically based in a standard office setting, the environment has a noise level that is usually moderate to high, depending on the time of day and client population. Regular interaction with clients and staff fosters a supportive atmosphere, and the noise level is usually moderate to high, depending on the time of day.

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, and complies with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.