Customer Experience Associate

we are looking for someone who is interested in offering exceptional service to our incredible customers. the position of customer experience associate is responsible for exceeding expectations for all customers interactions, including (but not limited to) answering fit and product questions, addressing concerns and feedback, and problem solving issues under pressure. this role is set in a fast-paced environment, utilizing email, chat, and phone correspondence as well as integrated systems to support cross-functional communication.

if you have a passion for denim, a thirst for knowledge, and love to turn these things into incredible customer interactions, then we’d love to meet you.

qualifications responsibilities include:

• have expert level product and company knowledge
• have above-and-beyond problem solving skills
• have intuitive instincts for how to best support the team
• ability to communicate product and customer feedback to guide executive decisions
• ability to hande processes to liaise with customers on behalf of other teams
• have a self-starting approach to handling tasks
• have a a "bigger than retail" mindset
• have an aptitude for learning and staying curious
  
  
  

this position starts as part time, with the opportunity to grow into a full time capacity. it is an in-person role at our fulfillment center offices. weekend and holiday availability is expected.

Who we are:

imogene willie was founded in 2009 with a dedication to high-quality, handcrafted denim. For 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling. Made with love, made to last. We offer:

• A fast-paced, energetic, creative environment with passionate people who care a great deal about what we make and how
• Competitive pay and Full-Time benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
• Generous retirement contributions to ALL employees: 401(k) 4% employer match
• Generous product discounts
  
  
  

We are not accepting unsolicited third-party recruitment agencies in the hiring process for this role. If you are a potential candidate interested in this role, please submit an application directly. If you have any questions about the application process or the role itself, please reach out to help@imogeneandwillie.com.

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