What are the responsibilities and job description for the Credit and Collections Coordinator position at IMMI?
Job Description
The Credit & Collections Coordinator manages customer credit, monitors outstanding accounts, and ensures the timely collection of receivables to support cash flow objectives. This role assesses creditworthiness, resolves payment discrepancies, and maintains accurate customer account records. Working closely with Sales, Accounts Receivable, and Finance teams, the coordinator helps maintain healthy customer relationships while minimizing financial risk.
IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.
Primary Duties And Responsibilities
Credit Management
Required:
The Credit & Collections Coordinator manages customer credit, monitors outstanding accounts, and ensures the timely collection of receivables to support cash flow objectives. This role assesses creditworthiness, resolves payment discrepancies, and maintains accurate customer account records. Working closely with Sales, Accounts Receivable, and Finance teams, the coordinator helps maintain healthy customer relationships while minimizing financial risk.
IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.
Primary Duties And Responsibilities
Credit Management
- Review customer credit applications, perform credit checks, and assist in setting credit limits according to company policies.
- Maintain accurate records of customer credit limits, terms, and approvals.
- Monitor credit exposure and notify management of potential risks.
- Monitor accounts receivable aging and follow up on overdue accounts in line with company policies.
- Communicate with customers regarding outstanding balances, disputed invoices, payment arrangements, or discrepancies.
- Escalate delinquent accounts to management when necessary.
- Process credit memos, payment adjustments, and account reconciliations as needed.
- Maintain accurate and up-to-date customer account information in the accounting system.
- Coordinate with Sales, Customer Service, and Operations teams to resolve billing disputes or hold issues.
- Respond to customer inquiries regarding invoices, account balances, or payment terms.
- Assist in preparing collections performance, aging reports, and risk exposure updates for management.
- Support month-end and year-end close activities, including reconciliations and audit requests.
- Ensure compliance with company credit policies, internal controls, and accounting standards.
- Identify opportunities to streamline credit and collections processes and improve efficiency.
- Support other AR functions as needed, including invoice review, cash application, and documentation.
- Maintain organized credit files and documentation and perform other administrative duties to support departmental operations.
Required:
- Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
- 4 years of experience in accounts receivable, credit, or collections.
- Understanding of credit assessment, collections, cash application, and reconciliations.
- Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and Microsoft Office Suite.
- Strong attention to detail, organizational skills, and problem-solving ability.
- Effective communication, negotiation skills, and ability to handle customer interactions professionally.
- Ability to manage multiple accounts and prioritize workload.
- Experience in manufacturing, B2B, or high-volume environments.
- Knowledge of credit risk assessment, trade credit insurance, liens, or collections escalations.
- Familiarity with process improvement methodologies and financial statement basics.
- Team Member Ownership/ESOP
- Healthcare, vision, dental options
- Company paid Short- and Long-Term Disability
- Ten (10) paid holidays.
- Four (4) IMMI Serves volunteer days per year.
- Onsite Health and Wellness Center
- Generous Paid Time Off
- Bonus Opportunities
- 401k
- Tuition Assistance