Vice President of Operations (31871)

The Vice President of Operations is responsible for the overall performance of the company’s operational success.  This position is responsible for the development and implementation of operational processes and procedures, effectively delegates responsibilities and ensures all products and services are delivered with the highest level of quality and customers service. This position demonstrates exceptional leadership and ensures all practices are carried out in the most effective way and in accordance with all federal, state and local regulations.

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall operations of the company, and will coordinate the development, implementation and monitoring of all operational processes and procedures.
• Participate in the preparation of short and long term planning and budget development to support strategic goals and growth objectives.
• Provide strategic vision and planning for existing services and aid in development of new products and services.
• Review financial results through various resources to measure productivity and ensure operations are in line with company financial goals and objectives.
• Oversee the management of all operational staff and directly supervise General Managers.
• Work directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved.
• Responsible for the development, implementation and review of all training programs and quality assurance.
• Conduct research and quality assurance review of products and technologies to determine quality and effectiveness and make adjustments and or recommendations to enhance the efficiency and profitability of the company. 
• Provide advice, training and / or necessary support for various project assignments as required. 
• Plan and organize departmental meetings as needed and actively participate in all managerial meetings as required.
• Communicate pertinent information regarding the status of the company to all appropriate individuals within the company.
• Ensure the management of all office needs including but not limited to, client service contracts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management.
• Ensure compliance of all required recordkeeping, including but not limited to, client contracts, vendor contracts, and employment records.
• As required, represent the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar and / or in-person; travel as necessary.
• Ensure all organization activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• Perform miscellaneous duties as assigned by Management.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.  
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
• Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.

• Bachelor degree in business management or related field. 
• 5 years experience in management; or equivalent combination of education and experience required.
• Valid driver's license required.
• Strong knowledge of claims management relative to workers’ compensation, no-fault, liability, disability, business development, budgeting and strategic planning is essential
• Must be proficient in multiple software programs, including but not limited to Microsoft Word, Excel, and the Internet
• Ability to collect and research data to analyze complex or diverse information.
• Ability to design and implement workflow procedures and process solutions.
• Ability to identify problems and develop alternative and effective solutions.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team-oriented environment. 

WHO WE ARE 

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

DISCLAIMER

This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. This Job Description is applicable to the above position with ExamWorks and/or any of its affiliates (collectively referred to as “ExamWorks”). ExamWorks reserves the right to revise this Job Description at any time with or without notice to employees. Employment with ExamWorks is at-will, and nothing in this Job Description changes that at-will status. Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this position, unless such accommodations would cause an undue hardship to ExamWorks.

Salary : $115,000 - $125,000