Vice President of Operations (31786)

SUMMARY

The Vice-President of Operations is responsible for the overall performance of the company’s operational success.  This position is responsible for the development and implementation of operational processes and procedures, effectively delegates responsibilities and ensures all products and services are delivered with the highest level of quality and customers service. This position demonstrates exceptional leadership and ensures all practices are carried out in the most effective way and in accordance with all federal, state and local regulations.

ESSENTIAL JOB FUNCTIONS

• Responsible for the overall operations of the company, and will coordinate the development, implementation and monitoring of all operational processes and procedures.
• Participate in the preparation of short and long term planning and budget development to support strategic goals and growth objectives.
• Provide strategic vision and planning for existing services and aid in development of new products and services.
• Review financial results through various resources to measure productivity and ensure operations are in line with company financial goals and objectives.
• Oversee the management of all operational staff and directly supervise General Managers.
• Work directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved.
• Responsible for the development, implementation and review of all training programs and quality assurance.
• Conduct research and quality assurance review of products and technologies to determine quality and effectiveness and make adjustments and or recommendations to enhance the efficiency and profitability of the company. 
• Provide advice, training and / or necessary support for various project assignments as required. 
• Plan and organize departmental meetings as needed and actively participate in all managerial meetings as required.
• Communicate pertinent information regarding the status of the company to all appropriate individuals within the company.
• Ensure the management of all office needs including but not limited to, client service contracts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management.
• Ensure compliance of all required recordkeeping, including but not limited to, client contracts, vendor contracts, and employment records.
• As required, represent the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar and / or in-person; travel as necessary.
• Ensure all organization activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• Perform miscellaneous duties as assigned by Management.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Managing and monitoringworkflowand providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.  
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
• Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience  

Bachelor degree in business management or related field.  Five years’ experience in management; or equivalent combination of education and experience required.  Strong knowledge of claims management relative to workers’ compensation, no-fault, liability, disability, business development, budgeting and strategic planning is essential.

Certificates, Licenses, Registrations  

Valid State Driver’s License.

ESSENTIAL COMPETENCIES

QUALIFICATIONS 

• Must be proficient in multiple software programs, including but not limited to Microsoft Word, Excel, and the Internet.
• Must demonstrate exceptional communication skills and convey necessary information accurately, listen effectively and seek clarification when needed.
• Ability to follow instructions and accurately adhere to upper management direction. 
• Ability to use good judgment and include the appropriate people in the decision making process.
• Ability to collect and research data to analyze complex or diverse information.
• Ability to design and implement workflow procedures and process solutions.
• Ability to identify problems and develop alternative and effective solutions.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Demonstrate accuracy and thoroughness.  Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must possess a valid Driver’s License and be able to travel by air as well as vehicle.
• Must be able to demonstrate and promote a positive team-oriented environment. 
• Ability to work autonomously, take independent action and calculated risks when needed.
• Ability to manage and direct change, delays or unexpected events appropriately. 
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common correspondence, medical records and itemized billing statements, and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community. 
• Ability to effectively present information one-on-one, in small groups, and/or to clients or vendors of the company.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position generally consists of:

• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer up to 4 hours at a time.
• Ability to move throughout the office and or during travel.
• Ability to travel to different floors of the office or other location or during travel.
• Occasional travel, including air travel with one or more overnight stays required.
• Occasionally lifting and/or carrying up to 10 lbs.
• Occasionally pushing/pulling up to 10 lbs.
• Occasionally subject to bending, squatting or twisting.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily in office but may consist of occasional travel and community business events.
• Extended hours are occasionally required beyond the regular eight (8) hour work day.
• The noise level in the work environment is usually moderate but noise levels may increase during outside office functions or during times of travel.

DISCLAIMER

This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. This Job Description is applicable to the above position with ExamWorks and/or any of its affiliates (collectively referred to as “ExamWorks”). ExamWorks reserves the right to revise this Job Description at any time with or without notice to employees. Employment with ExamWorks is at-will, and nothing in this Job Description changes that at-will status. Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this position, unless such accommodations would cause an undue hardship to ExamWorks.