Service Desk Analyst

💼 Job Title: Service Desk Analyst I

📍 Location: Costa Mesa, CA (Onsite)

🕒 Employment Type: Contract

💰 Pay Rate: $22 – $24/hr (DOE)

🔎 Overview:

We are seeking a motivated Service Desk Analyst I to join a dynamic IT team supporting a leading healthcare organization. This is an excellent opportunity for professionals with a passion for technical support and customer service in an enterprise environment.

🛠️ Key Responsibilities:

• Provide first-level technical support via phone, email, or ticketing systems
• Troubleshoot and resolve issues related to hardware, software, systems, and mobile devices
• Manage user access, password resets, and profile setups
• Document and track incidents to ensure timely resolution and service level compliance
• Escalate complex issues to appropriate teams when necessary
• Support system installations, upgrades, and maintenance
• Assist users with best practices to prevent recurring issues

✅ Required Qualifications:

• 1–3 years of experience in technical customer support or service desk environment
• Experience in large enterprise call center or network operations
• Strong desktop troubleshooting skills
• Basic knowledge of hardware, software, and mobile devices
• Ability to identify trends and recurring technical issues
• High school diploma or equivalent

⭐ Preferred Qualifications:

• Experience in a healthcare environment
• Associate’s degree
• Certifications such as CompTIA A or Support Center Analyst (SCA)