What are the responsibilities and job description for the Customer Service Representative position at IMC Companies LLC?
Work Schedule Overview: Monday through Friday, Generally 8am-5pm
Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions.
Essential Functions:
- Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
- Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
- Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
- Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board.
- Notifies Cargo Specialist Supervisor / management of all service failures.
- Proposes and implements solutions to improve overall customer service
- Creates and updates location profiles in computer system
- Works as dispatcher as volume/vacation schedule dictates
- Other projects as assigned by management
Knowledge and Skills Required:
- Port and rail operations; US customs. Intermodal/Trucking experience
- Data entry skills
- Excellent communication and organizational skills, email, and general office duties
- Must be innovative