Customer Service Representative 1/19/2026

Job ProfileJob Title: Customer Service Representative Location: Middle River, MD Hire Type: Contingent-to-hirePay Range: $17-18.50/hourWork Model: Remote after trainingRecruiter Contact: Jessica Blake jessica@marykraft.com/ 443-345-3309Nature & Scope:Positional OverviewImagine Staffing is recruiting Customer Service representatives for our client, an international transportation organization. The Customer Service Representative will be responsible for delivering quality service and accurate information to customers. The CSR must correctly open accounts, explain policies and procedures, and handle payment information. This role also involves ensuring that service standards are maintained and met.Role & Responsibility:Tasks That Will Lead to Your SuccessAccurately explains the terms/conditions and policies/and procedures relating to the account.Processes account payments and completes the cash-out at the end of the shift.Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.Performs account maintenance, including account changes, adjustments, and statement requests.Reach out to customers for more account details.Assists in problem correspondence as required.Prepare reports, including the CSR Daily Activity report and cash out report.Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMVCommunicates business rules, policies, and procedures governing violation processingReviews the violation appeals process with appellantsReceives incoming phone calls and chat requests regarding DMV servicesCommunicates business rules, policies, and procedures governing DMV servicesAdministrative functions to include image review and violation lookupsRegular and predictable attendance is an essential function of this job. Skills & ExperienceQualifications That Will Help You ThrivePrevious experience in customer service, call centers, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsHigh School Diploma or G.E.D.Positive and professional demeanorExcellent written and verbal communication skillsUnderstanding of "Customer Experience."Proficient in Microsoft Windows and Microsoft Office.Strong listening and telephone skills; ability to manage stressful situations appropriately.

Salary : $17 - $19