Harry Potter: The Exhibition Docent

Harry Potter: The Exhibition is a touring experience that delights fans worldwide with authentic film props, exclusive behind-the-scenes looks, and fun interactive surprises. Feel the nostalgia and the magic while celebrating some of your favorite moments from the Harry Potter series.

POSITION SCOPE: The Exhibition Docent's primary responsibility is to help enhance guest service in the exhibition.

ESSENTIAL DUTIES:

• Greet all guests in the exhibit or retail space.
• Answer all questions and be knowledgeable about our exhibition and product categories.
• Promote all company products and experiences.
• Ring up sales and operate POS systems accurately and per company standards.
• Process returns and/or exchanges as necessary.
• Stock and maintain shelves, rack cards, ticket stock, and offers.
• 100% adherence to the checklist system.
• Collaborate with fellow team members to ensure a neat and presentable exhibition, store and ticketing area that meets and exceeds guest's expectations.
• Work in character when working within the exhibition.
• Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
• Assist with inventory processes for receiving/shipments, damages, and transfers, etc. as
• per company standards.
• Assist in training new staff/team members.
• Always ensure world class customer service standards, 100% customer greeting, suggestive selling, etc.
• Knowledge in cash handling procedures.
• Ability to add, subtract, multiple and divide in all units of measure.
• Any other duties consistent with this job description as may be "reasonably" requested by management.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• 1-2 years' experience working in guest services, retail, or live entertainment sales.
• Strong communication skills.
• Excellent customer service.
• Organized and punctual.
• Adept selling skills.
• Capable operations of basic POS and software programs.
• Work varied shifts, including weekends and holidays.
• Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to lift 50 pounds occasionally for the purposes of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Capability to read, write, and understand English.
• Skilled in the use computer and office equipment.
• Proficient in activities requiring manual dexterity of both hands.
• Primarily an onsite position.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as

required. I Entity legal name reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.