IT Support Technician

At Image Specialty Partners, we have modern, state-of-the-art dental practices anyone would be proud to be affiliated with. Our practices provide excellent patient care, and our team members are appreciated and respected as professional colleagues.

We are seeking a motivated and experienced IT Support Technician to support dental and orthodontic offices throughout the Sacramento area, Bay Area, and additional remote office locations as needed. This role combines hands-on IT support, field service work, customer interaction, and light facilities maintenance within a fast-growing healthcare organization.

The ideal candidate will have prior experience supporting multi-office environments, strong troubleshooting abilities, excellent communication skills, and the ability to work independently across multiple locations. Travel is required for this position, and a company vehicle will be provided after hire.

Key Responsibilities:

IT Support & Technical Services

• Provide on-site and remote IT support for dental and orthodontic offices
• Install, configure, maintain, and troubleshoot workstations, laptops, monitors, printers, scanners, networking equipment, and office technology systems
• Diagnose and resolve hardware, software, and connectivity issues
• Support end users with technical troubleshooting in a professional and customer-friendly manner
• Escalate complex technical issues when necessary
• Assist with office technology upgrades, deployments, and infrastructure projects
• Maintain documentation of systems, troubleshooting steps, and support activities
• Support standardization efforts across office locations
• Some after-hours, on-call, and weekend work may be required based on operational needs, emergencies, or projects

Customer Service & Communication

• Deliver exceptional customer service to office staff and providers
• Communicate technical concepts clearly to non-technical users
• Build positive working relationships with team members across multiple office locations
• Respond promptly and professionally to support requests
• Maintain a positive and solutions-oriented attitude in fast-paced environments

Process Improvement & Organization

• Manage daily schedules, travel, and priorities independently
• Identify opportunities to improve workflows, efficiency, and technology processes
• Maintain organized inventory, tools, and equipment
• Follow company IT standards, procedures, and documentation requirements

Facilities Support

• Assist with light facilities and maintenance tasks, including replacing dental chair lights, replacing office lighting, mounting equipment and devices and other basic facilities-related tasks
• Coordinate with vendors or facilities personnel as needed

Qualifications

• 2 years of dental IT support experience
• Strong troubleshooting and problem-solving skills for a multi-site environment
• Experience installing and supporting computers, workstations, monitors, printers, and networking equipment
• Experience with Google Workspace, Microsoft 365, Duo MFA, networking and Wi‑Fi troubleshooting, and remote support tools
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Willingness to travel between office locations
• Valid driver’s license with a clean driving record
• Self-motivated, dependable, and professional

Ideal Candidate Profile

The ideal candidate enjoys hands-on problem-solving, helping end users, traveling between locations, and working in a fast-paced healthcare environment. This individual is proactive, resourceful, organized, and comfortable balancing both technical IT responsibilities and light facilities support tasks. The ideal candidate also demonstrates professionalism, accountability, and the ability to represent the IT department positively while working directly with office staff.

Benefits

• Competitive compensation
• Company vehicle
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement
• Tools and technology support
• Ongoing training and development opportunities

This position may include additional responsibilities that are not indicated in the job description.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.