Order and scheduling coordinator, Signs and Graphics

Signs and Graphics manufacturer and installer is seeking an energetic and dedicated Order and scheduling coordinator to join our dynamic team! In this vital role, you will serve as the primary point of contact for our clients and staff, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and ability to handle multiple tasks efficiently will help foster strong relationships and promote customer satisfaction. This position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced manufacturing environment.

ESSENTIAL DUTIES and RESPONSIBILTIES

· Provides telephone, e-mail, and face to face support and service for clients

· Scheduling production and installations

.  Maintains and updates customer database, orders, projects and contact information

· Collect information and accurately enters client’s project/order into system

· Works independently while serving as a support to the team

· Provides general administrative support for the Center

· Manages multiple projects and deadlines

· Ordering supplies and products

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·Business-to-business sales support and/or customer service experience. Sign and Graphics experience helpful.

· Proficient in MS Office Suite, social media

· Knowledge of sign industry substrates, media, products, and processes definitely helpful

· Excellent time management, project management for multiple projects, deadlines and orders

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or related experience in customer service, sign and graphics sales/service and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.

REASONING ABILITY

Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to mechanical equipment and parts, smells, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually quiet to moderate. Some independent travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

· Scheduling production and installations

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Business-to-business sales support and/or customer service experience

· Proficient in MS Office Suite, social media

· Knowledge of sign industry substrates, media, products, and processes

· Excellent time management, project management for multiple projects, deadlines and orders

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or related experience in customer service, sign and graphics sales/service and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.

REASONING ABILITY

Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to mechanical equipment and parts, smells, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually quiet to moderate. Some independent travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.