Referral Success Coordinator

IMagDent Omaha, in collaboration with MetroWest Orthodontics & Periodontics, is a growing network of specialty dental services focused on elevating how general dentists and specialty providers support patient care.

We believe strong clinical growth comes from strong relationships.

This role is designed for someone who thrives at the intersection of relationship building, problem-solving, and long-term partnership development.

You will play a key role in helping general dental practices connect with the right resources within our organization , ultimately strengthening care delivery and supporting patient growth across orthodontics, periodontics, and diagnostic services.

This is a relationship-first, strategy-minded role, not a traditional marketing or sales position.

What This Role Is Really About

At its core, this role is about:

• Building meaningful, long-term relationships with dental practices
• Understanding their needs and challenges
• Connecting them with relevant support and services
• Strengthening engagement over time
• Creating consistent clinical growth as a natural result of strong partnerships

This is not about selling services, it’s about being a trusted point of connection and support.

Scope of the Role

This position supports both:

• 50% iMagDent (diagnostic imaging and radiology services)
• 50% MetroWest Orthodontics & Periodontics (specialty clinical care)

Both divisions serve the same broader mission: helping dental practices deliver better patient care and grow sustainably.

Key Responsibilities

1. Relationship Development

• Build and maintain strong relationships with general dental practices within a defined regional network
• Develop deeper engagement with a smaller group of priority practices
• Stay connected through consistent communication and meaningful touchpoints
• Develop a strong understanding of each practice’s goals, challenges, and priorities

2. Practice Engagement & Support

• Serve as a connector between dental practices and appropriate internal resources
• Ensure practices are aware of and able to access available clinical, diagnostic, and educational support
• Maintain ongoing engagement to ensure long-term satisfaction and value

3. Growth Enablement

• Support increased utilization of services across imaging and specialty care
• Identify opportunities to strengthen relationships and engagement over time
• Contribute to growth in patient flow and clinical case starts through relationship-driven activity

4. Insights & Communication

• Track engagement trends and relationship activity
• Share observations and feedback with leadership to improve alignment and service delivery
• Help ensure the organization remains responsive to the evolving needs of partner practices

What Success Looks Like

Success in this role is defined by both relationships and outcomes:

Quantitative Indicators

• Increased engagement across partner practices
• Growth in utilization of imaging and specialty services
• Expansion of active referring practices
• Improved consistency of referrals and patient flow

Qualitative Indicators

• Practices view you as a trusted partner. Not a vendor
• Strong, long-term relationships are established and maintained
• Engagement feels natural, not transactional
• You become a reliable point of connection and support

Compensation Structure

This role includes a base salary plus a 30% performance-based incentive tied to overall growth and engagement outcomes across key service areas.

Performance is evaluated using clear, measurable indicators of:

• Practice engagement
• Service utilization
• Clinical growth contributions

Year-over-year comparisons are used to ensure fair and accurate measurement of growth.

Who Thrives in This Role

This role is ideal for someone who:

• Enjoys building deep, trust-based relationships
• Is energized by understanding people and solving problems
• Thinks long-term rather than transactional
• Can connect needs with meaningful solutions
• Is consistent, reliable, and proactive in follow-up
• Feels comfortable working across multiple service areas

You don’t need to “sell” in this role. You need to connect, support, and build trust over time.

Preferred Background

• Experience in healthcare, dental, or clinical environments
• Background in account management, customer success, or relationship development
• Strong communication and interpersonal skills

Availability & Work Environment

This is a full-time role with expected working hours of Monday through Thursday, 8:00 AM to 6:00 PM. Some flexibility may be required based on practice schedules, meetings, and relationship-building needs.

The role is a hybrid position, combining:

• Time in-office for coordination, planning, and internal collaboration
• Work-from-home flexibility for administrative follow-up and communication
• Regular travel to partner dental practices and external offices within the greater-Omaha area.

Because this is a relationship-based role, in-person presence with partner practices is a key part of success.

Additionally, the role requires occasional participation in evening seminars, study clubs, and educational events throughout the year. These events are planned in advance, and a minimum of 2 months’ notice will be provided whenever possible to support scheduling and work-life planning.

Not a Good Fit If You…

• Prefer transactional or short-term work
• Rely heavily on marketing or advertising-driven growth
• Are focused on quick wins rather than long-term relationships
• Struggle with managing multiple priorities or stakeholders
• Prefer structured scripts over relationship-driven work

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Paid time off
• Work from home

Work Location: Hybrid remote in Lavista, NE 68128

Salary : $18 - $23