iM3 Sales Support Administrator plays a key role in supporting the sales team. This multifaceted role combines administrative support for our sales team with technical proficiency in CAD and modern AI tools to assist with blueprint-related tasks. The ideal candidate will also provide back-up support for inside sales and handle phone inquiries, ensuring seamless operations across department. This is a full-time, on-site position based in our Vancouver, WA office; candidates must live within a reasonable commuting distance to reliably attend daily.

CLASSIFICATION: Non-Exempt/Full-Time

COMPENSATION: 

• Starting pay for this position is $24-$25 per hour. The full pay range for this role is $23/hour - $30/hour
• Benefits (including medical vision, dental, 401K up to 3% match after 12 months and 21 years of age)
• 2-weeks paid vacation at 1 year point
• Sick Leave
• 9 Holidays 1 floating Holiday

DUTIES AND RESPONSIBILITIES

• Utilize basic CAD skills to create, interpret and modify blueprints; possibility of also employing AI tools to enhance design accuracy and efficiency
• Manage and track sales leads, ensuring timely follow-up.
• Provide backup support for the sales team, including answering phones, responding to inquiries, and assisting with customer communication.
• Assist the sales team with proposals, quotes, and follow-ups.
• Perform accurate data entry for sales orders and documentation.
• Collaborate with sales, procurement, and finance teams to ensure smooth order fulfillment.
• Help inside sales in organizing and supporting trade shows and labs.
• A strong knowledge of the iM3 Product line.
• Establish, develop, and maintain positive business and customer relationships.
• Understand clients' needs and recommend suitable products or services based on their requirements.

QUALIFICATIONS

Required

• 1 years of experience in sales support, inside sales, or related customer-facing role.
• Exposure to CAD software (AutoCAD, SolidWorks, or similar) with ability to perform basic edits or markups.
• Proficiency with CRM systems (Salesforce, Dynamic BC, HubSpot, or similar) and Microsoft Office Suite
• Strong comfort with digital tools; experience or interest in AI-driven applications is a plus.
• Excellent communication and customer service skills, with ability to manage multiple priorities.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.

Preferred

• Associate’s degree in Business, Marketing, Sales, Communications, or a related field.
• Candidates with hands-on experience in technical sales, CAD support, or product support may be considered without a formal degree.
• Knowledge of veterinary/dental equipment (iM3 product line) or similar technical product lines preferred. 
• Sales training, CAD/Drafting training or certifications may be advantageous.