Integrated Security Account Executive

About Us:

At Illuminated Integration, we design and implement comprehensive technology solutions that bring spaces to life—combining audio, video, lighting, rigging, and integrated security into cohesive, functional environments. While we’re known for our creative AV and performance system designs, our access control and security division is rapidly growing—providing tailored, high-performance solutions for clients who need more than off-the-shelf hardware.

Overview:

The Account Executive is responsible for generating new business and driving the development of integrated security system solutions—from initial client engagement through conceptual design and final contract. This role requires a strong blend of sales acumen, system design, and technical confidence to present and sell commercial low-voltage security solutions. The Account Executive will report directly to the Director of Integrated Security.

Job Position Responsibilities Include:

Client Relationship & Account Management:

• Serve as the primary point of contact for clients, addressing inquiries and maintaining strong, long-lasting relationships.
• Educate clients on project processes, manage expectations, and resolve issues to ensure satisfaction.
• Oversee account performance, identify upsell opportunities, and encourage repeat business.
• Collaborate with clients to clarify project scope and requirements, ensuring alignment with their needs.

Sales Strategy & Prospecting:

• Develop and execute tailored sales strategies and account plans to grow client accounts.
• Conduct market research to identify new business opportunities and source potential clients through networking, cold calling, and industry events.
• Prepare sales proposals, deliver product presentations, and negotiate terms to close deals.
• Analyze market trends and pricing to inform estimates and proposals.

Customer Needs & Solutions Development:

• Assess client needs and project goals, providing customized solutions that address specific challenges.
• Collaborate with internal teams to align resources and support for client projects, tailoring approaches based on market conditions.
• Begin scope of work development for project management and design engineering, incorporating accurate cost estimates and timelines.
• Prepare detailed cost estimates for labor, materials, and other project components.

Performance Monitoring & Reporting:

• Track and analyze account performance against sales targets and KPIs.
• Maintain accurate records in CRM software, prepare sales forecasts, and provide regular reports to management.
• Gather and analyze customer feedback, using insights to improve product and service offerings.

Collaboration & Cross-Functional Support:

• Coordinate with marketing, design, engineering, and project management teams to ensure alignment on client needs.
• Share client insights with internal teams to inform product development and service improvements.
• Participate in training and development to stay updated on industry trends and enhance sales skills.

Site Visits & Customer Support:

• Conduct site visits to document conditions and systems, and identify upsell and cross-sell opportunities.
• Provide clients with training resources, support onboarding for new clients, and assist with product-related inquiries.
• Manage box sale fulfillment, ensuring contract compliance and timely delivery.
• Conduct quantity takeoffs and assess potential risks that could impact project costs.

Other duties as assigned.

Qualifications:

• Minimum 3 years of experience in access control/security system sales and design.
• Demonstrated ability to design and sell integrated security systems (access control, surveillance, intrusion, etc.).
• Strong interpersonal and communication skills, both written and verbal
• Proven experience in sales or account management
• Ability to build and maintain relationships with clients
• Strong negotiation and closing skills
• Proficiency in CRM software and sales analytics tools
• Excellent organizational and time-management skills
• Proficiency with construction documents, architectural drawings, and system specs.
• A positive attitude and the ability to work productively independently and as part of a team
• Excellent customer service and analytical problem-solving skills
• A familiarity with PC and Mac computers, CAD, and Google Workspace products
• The ability to lift and carry equipment up to 50 lbs

General Position Expectations:

• Flexible working hours are generally 8 AM to 5 PM
• After hours and weekend work as required
• Ability to sit for extended periods and use a computer
• Valid drivers license

Payment & Benefits Compensation:

• Competitive base salary of $65,000-85,000 annually
• Uncapped commission structure
• 50% employer-paid health, dental, and vision insurance
• 15 days of paid time off
• 8 paid holidays
• 401(k) eligibility after six months of employment with a company match

Job Type: Full-time

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $85,000