Senior Program Manager

The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

Senior Program Managers shape and oversee the most complex, high-impact programs and strategic client portfolios, driving results that advance our mission and strengthen client trust. Through leadership, mentorship, and governance, Senior Program Managers elevate program delivery and enable teams to perform at their best. By fostering alignment across stakeholders and ensuring governance, Senior Program Managers help transform ideas into results that improve client experience and operational excellence. This role ensures strong governance, stakeholder alignment, and effective communication throughout program planning and execution.

This role's influence extends beyond execution – building scalable processes, fostering collaboration, and ensuring every program delivers measurable value.

RESPONSIBILITIES

• Lead complex programs, including product implementation and system conversions, and strategic client portfolios, ensuring alignment with business objectives.

• Monitor program performance, risks, and issues; implement corrective actions as needed.

• Govern program execution and ensure adherence to organizational standards and methodologies.

• Partner with Account Managers to understand client objectives, oversee client portfolio, and develop client communication strategy.

• Develop strategic program roadmaps by guiding cross-functional teams to define objectives, projects, business cases, milestones, and sequencing.

• Oversee intake-to-approval process for program-level initiatives, including scoping and estimation.

• Monitor program progress, risks, issues, and dependencies; escalate and resolve barriers.

• Provide accurate reporting and insights to leadership and clients on program health and outcomes.

• Drive accountability across delivery teams to meet timelines, budgets, and quality standards.

• Manage stakeholder communication, including at the executive-level, facilitate strategy reviews, and ensure alignment throughout planning and execution.

COMPETENCIES

• Strategic Thinking and Leadership

• Stakeholder Management, Communication, and Influence

• Facilitation and Collaboration Skills

• Adaptability and Change Agility

• Negotiation and Conflict Resolution

Minimum Qualifications

• Bachelor's degree in business, technology, or related field.
• 10 years of experience managing complex, large-scale programs with multiple projects and stakeholders.
• Proven record of delivering programs or initiatives on time and within budget.
• Ability to orchestrate, organize and drive outcomes utilizing a collaborative style.
• Experience implementing change management to support organizational transitions and adoption of new processes or systems.
• PMP, Agile or equivalent certification.
• Strong written and verbal communication skills, e.g., ability to write detailed, understandable notes and other business documents.
• Strong facilitation, negotiation, and stakeholder management skills.
• Ability to manage multiple responsibilities under deadline pressure.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Proficiency in Microsoft Project and project consolidation and management tools (“PPM”).

Preferred Qualifications

• Master's degree
• Experience within the insurance industry, preferably in life, health, annuity, or long-term care lines of business

The salary range for this position is $160,000-$200,000 depending on experience and qualifications