What are the responsibilities and job description for the TECHNICAL SUPPORT SPECIALIST position at illinois?
Job Requisition ID: 52574
Closing Date: 01/13/2026
Agency: Teachers' Retirement System of the State of Illinois
Salary: $60,304 - $94,075
Job Type: Salaried
Category: Full Time
County: Cook or DuPage
Number of Vacancies: 2
Please follow the directions below when applying for this position.
**DO NOT CLICK THE APPLY BUTTON**
TO APPLY FOR THIS POSITION PLEASE VISIT THE TRS WEBSITE:
Careers | Teachers' Retirement System of the State of Illinois
The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest public pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago.
TRS serves over 456,000 members and manages a multi-billion-dollar investment portfolio for the exclusive benefit of the membership.
TRS is an agency of the State of Illinois governed by a Board of Trustees. Full-and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS retirement pension plan. Employees also have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.
Learn more about careers at TRS: Careers | Teachers' Retirement System of the State of Illinois
Job Summary
Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.
Essential Functions
- Assist in managing Windows/Linux workstations
- Upgrading, installing, and configuring application software and computer hardware
- Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
- Assist with drafting and/or updating procedures and documentation as assigned
- Assist IT staff for planning and implementing new or upgrades of IT infrastructure
- Training technical and non-technical staff on new systems, protocols, and best practices
- Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
- Occasional travel may be required
- Perform other duties as required or assigned
Knowledge, Skills, and Abilities
- Ability to troubleshoot and resolve problems
- Possesses flexibility to work in a fast paced, dynamic environment
- Demonstrates written and verbal communication skills
- Excellent interpersonal skills
- Excellent collaboration and team building skills
Minimum Requirements
- Associate degree in Computer Science or other related technical discipline
- Relevant experience may substitute for the degree requirement on a year-for-year basis
- Fundamental knowledge of and experience working with PowerShell or other scripting language
- Established communication skills, emotional intelligence, humility, and drive
- Must be able to work within a fast-paced environment that requires frequent attention shifts
- Proactive, self-starter able to work with limited supervision
- Good time management skills
Work Hours: 8:30 - 4:30 M-F
Headquarter Location: 2815 W. Washington St., Springfield, IL 62702-3397
Work County: Cook or DuPage
Agency Contact: Christina Lonbom
Email: clonbom@trsil.org
Phone #: 217-814-222
Posting Group: Science, Technology, Engineering & Mathematics
TRS is a non-code state agency.
**APPLICATION INSTRUCTIONS**
Candidates must submit applications through the TRS Careers Website:
Careers | Teachers' Retirement System of the State of Illinois
Please follow all instructions and include all required documents. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
TRS is an Equal Opportunity Employer. If you require reasonable accommodation in completing this application, interviewing, or completing any pre-employment testing, please direct your inquiries to Human Resources at (217) 814-2111, or HRServices@trsil.org. Hiring decisions are not based on or affected by political factors, including political sponsorship, affiliation, or support.
Salary : $60,304 - $94,075