Technical Support Specialist (Contract)

Duties & Responsibilities

• Online Training Management
  Perform analysis on user interaction with web applications, websites, learning management systems, and mobile applications. Test and identify design elements, application behavior, screen navigation that help create intuitive and well-designed user interfaces for applications. Assist the information training system coordinator support technology needs for the Office of Learning & Professional Development as needed. Assist in providing end-to-end technical support and problem resolution for participant users of online child welfare related training.
• Content Development & Management
  Assist in project management initiatives, including monitor and evaluate work products of team members for quality and adherence to standards, and best practices to stay up to date on technologies, standards, and usability and design techniques. Support the team’s effort to comply with state and federal mandates such as Title II ADA guidelines. Apply principles of user centric design to develop the best possible user experience. Communicate ideas, requirements, application behavior, and design concepts through written and verbal communications including presentations, mockups, and interactive prototypes. Collaborate and/or partner with the design team to identify, analyze, refine, and develop online curriculum solutions. Use principles and best practices of website design and development to ensure that course content designs are accessible and meet state accessibility laws.
• Other duties as assigned that are reasonably within the scope of duties enumerated above.