What are the responsibilities and job description for the SUPPORT SERVICE WORKER position at illinois?
Job Requisition ID: 54696
Opening Date: 04/14/2026
Closing Date: 04/27/2026
Agency: Department of Human Services
Class Title: SUPPORT SERVICE WORKER - 44238
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary (Effective 7/1/26): $3,822 - $5,060 per month ($45,864 - $60,720 per year)
Job Type: Salaried
Category: Full Time
County: Madison
Number of Vacancies: 4
Bargaining Unit Code: RC009 Institutional Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Behavioral Health and Recovery is seeking to hire a Support Service Worker for the Alton Mental Health Center located in Alton, Illinois to perform simple and routine tasks in various areas of the Dietary Services. Assists with preparation and serving of food items for the patients; performs cleaning and maintenance work in the food service area. Serves or dishes prepared food by established quantity size onto trays. Lifts and carries food items.
Essential Functions
- Performs simple and routine tasks in various areas of the Dietary Services.
- Serves or dishes prepared food by established quantity size onto trays following menu for patient.
- Performs routine food service tasks in the kitchen.
- Lifts and carries food items from carts to freezer, from freezer to shelving and from preparation area to carts for transportation to other work areas and cases of food supplies weighing up to 100lbs with assistance.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of High School supplemented by six (6) months experience in the support service functional area to which assigned.
Conditions of Employment
- Per P.A. 098-0566, requires the ability to complete a food handling course and obtain a Food Handlers certification within 30 days of employment.
- Requires the ability to perform heavy physical work, lifting and pushing up to 100lbs. with assistance.
- Requires the ability to stand for an extended period of time.
- Requires the ability to utilize office equipment, including personal computers.
- Requires ability to pass the IDHS background check.
- Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Various shifts, see below:
(2 vacancies) Wk 1: Off Sun, 6:00 am - 2:30 pm Mon - Wed, Off Thurs, 6:00 am - 2:30 pm Fri, 7:00 am - 3:30 pm Sat; Wk 2: 7:00 am - 3:30 pm Sun, Off Mon, 6:00 am - 2:30 pm Tues - Fri, Off Sat; Wk 3: Off Sun, 6:00 am - 2:30 pm Mon - Fri, Off Sat; 30 min paid & 30 min unpaid lunch, Dietary
(2 vacancies) Wk 1: Off Sun, 11:00 am - 7:30 pm Mon -Wed, Off Thurs, 11:00 am - 7:30 pm Fri, 7:00 am - 3:30 pm Sat; Wk 2: Sun 7:00 am - 3:30 pm, Off Mon, 11:00 am - 7:30 pm Tues - Fri, Off Sat; Wk 3: Off Sun, 11:00 am - 7:30 pm Mon - Fri, Off Sat; 30 min paid & 30 min unpaid lunch, Dietary
Headquarter Location: 4500 College Ave, Alton, Illinois, 62002
Division of Behavioral Health and Recovery
Alton Mental Health Center
Fiscal, Support & Environmental Services - Dietary Department
Work County: Madison
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Building, Fleet & Institutional Support; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $3,822 - $60,720