What are the responsibilities and job description for the (Senior) Field Support Technician - Student Affairs Technology position at illinois?
Duties & Responsibilities
- Field Support
• Field support for workstations, printers and other peripheral hardware for residential computer labs.
• Field support for workstations, printers and other peripheral hardware for administrative systems.
• Field support for wired and wireless networking troubleshooting and configuration.
• Install and configure new or modified equipment and software as required.
• Create and maintain end user documentation.
• Create and maintain technical documentation for technology staff.
• Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity. - Audio-Visual Support
• Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs. - Hardware Lifecycle
• Purchasing and maintain asset management for technology equipment.
• Assist the development and testing with endpoint management applications for new workstation and laptop configurations. - Other Duties
• Assume appropriate related additional duties to further the mission of the unit.
• Provide assistance with special technology projects.