What are the responsibilities and job description for the Office Associate - Chicago - DCFS - CAPU position at illinois?
OFFICE ASSOCIATE - DCFS - CAPU - Chicago
Title: Office Associate
Agency : Department of Children and Family Services
Closing Date/Time: 10/22/2025
Salary: $4004-$5245 monthly. Anticipated starting salary $4004 monthly.
Job Type: Salaried County: Cook
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Agency Statement & Essential Functions
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
DCFS offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
- Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received; on a daily basis, routes paperwork to appropriate staff in accordance with established methods and procedures for processing.
- Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highly technical reports, Department forms, and correspondence. designs new formats or revises formats; exercises independent judgment and a command of legal, medical, and social terminology to review documents such as social histories, payment documentation, court reports, and correspondence to proof appropriate use of terms and accuracy of information.
- Receives screening results and temporary custody Information, reviewing log for intake data and routing Information to appropriate staff for processing; independently performs complex data entry functions.
- Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delays in case openings.
- Provides consistent review of pending case assignments to ensure adherence to established timelines regarding call back procedures; monitors to ensure back-outs are performed as appropriate.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of high school.
- Requires 2 years of office experience.
- Requires the ability to keyboard accurately at 45 wpm.
Conditions of Employment
1. Requires the ability to pass a background check
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Education
Completion of High School.
OFFICE ASSOCIATE - DCFS - CAPU - Chicago
Work Hours: MON - FRI, 8:30am-5pm
Work Location: 1911 S Indiana Ave, Chicago, Illinois, 60616
Supervisor: Marilyn Williams
Req #: 50552
Pin #: 182909
PUC: 90683135
Agency Contact:
mike.bolt@illinois.gov
Job Family: Social Services; Office & Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $4,004 - $5,245
