What are the responsibilities and job description for the Non-Institutional Provider Program Supervisor (PSA, Opt. 6) position at illinois?
Job Requisition ID: 52415
Closing Date: 01/19/2026
Agency: Department of Healthcare and Family Services
BPIS: 09117
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated starting salary $9,500; Salary range $9,500 - $11,500/based on experience
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services, Bureau of Professional and Ancillary Services is seeking a dynamic and experienced professional to join our leadership team in the Non-Institutional Provider Program. In this role, the selected candidate will direct and oversee provider billing and claims support, guide staff, and ensure compliance with agency policies and federal regulations.
The ideal candidate will possess strong leadership, organizational, and analytical skills, experience in public and business administration, and a proven ability to collaborate with providers to resolve billing and payment issues. The candidate will have the opportunity to lead program development, influence policy implementation, and work closely with providers and internal teams to enhance operational and program outcomes.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Subject to management approval, serves as the Non-Institutional Provider Program Supervisor by planning, directing and evaluating the statewide non-institutional providers Billing and Claims Support Program, including the development and implementation of program goals, objectives, policies, and procedures
- Serves as a full-line supervisor
- Directs the interpretation and application of Medicaid policies, billing and payment procedures, and related rules and regulations to ensure compliance with state and federal requirements
- Reviews and evaluates drafts of policies, rules, regulations, provider handbook materials, and provider notices to ensure clarity, accuracy, and alignment with program objectives
- Serves as the agency’s representative in meetings with providers, other agency representatives, and stakeholders to address issues and clarify policies related to medical care and services
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of (4) four years of college, preferably with courses in medical social work/health and human services, or business or public administration
- Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in the fields of health or human services
Preferred Qualifications
- Three (3) years of experience in public and business administration demonstrating knowledge of principles and practices, including government programs, operations, staff management, and Medicaid policies and procedures
- Three (3) years of experience leading the development and management of a supportive medical program for a public or private organization
- Three (3) years of experience working with a Medicaid Management Information System (or similar medical system/s) for eligibility and electronic billing, including non-institutional claims processing and resolving billing payment issues with practitioners
- One (1) year of experience developing IT system programming logic change request to resolve operational or technical issues
- Three (3) years of experience working closely with providers to support payment cycles and resolve billing issues, utilizing knowledge of CPT, ICD-10-CM, and HCPCS coding for medical services
- One (1) year of experience researching and analyzing claims data using Excel or other data analytics tools, with the ability to provide actionable insights and feedback
Conditions of Employment
- Requires completion of a background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Email: HFS.DMPApps@illinois.gov
Posting Group: Leadership & Management
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $9,500 - $11,500