What are the responsibilities and job description for the IT Specialist- Facilities & Services position at illinois?
Duties & Responsibilities
- Tier 2 Technical Support –
• Develop solutions for common technical issues faced by F&S staff.
• Test solutions to technical issues to ensure they do not create unintended consequences.
• Accurately document incidents and resolutions within the service management system. - Tier 3 Technical Support -
• Participate in F&S wide projects such as platform migrations, or hardware modernization efforts.
• Evaluate tools, methods, and emerging technologies to enhance F&S ITS operations.
• Maintain user guides and support documentation.
• Participate in service improvement initiatives aligned with ITIL-informed processes. - IT Asset Management and Operations –
• Coordinate imaging, deployment, and recovery of devices.
• Lead IT procurement by obtaining quotes, tracking orders, and recording inventory.
• Lead IT procurement by managing the acquisition and deployment of mobile devices.
• Coordinate recovery and surplus of assets replaced through technology refresh processes.
• Maintain accurate documentation for all assigned devices and updates. - Unit Security Contact – • Serve as an F&S Unit Security Contact. Support account setup and access management. • Assist with onboarding and exiting employees. This includes the F&S ETNF processes.
- Other Duties as Assigned - • Perform other duties as assigned.