IT Quality Assurance Analyst

Position Overview

The Illinois Tollway is dedicated to, providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency, and accountability, enhance customer service, and maintain public trust.

In support of this mission, the IT Quality Assurance Analyst will, ensure testing of software, products, and services meet established quality IT standards and customer expectations. They are responsible for identifying and tracking of defects and execution of re-testing them, analyzing quality issues, prioritizing them, and working with development teams to resolve them. This role is crucial for maintaining quality, enhancing customer satisfaction and minimizing risks specific to software testing.

Essential Job Functions

• Test Planning and Execution – Understand the solution to make best practice recommendations to the Sponsor on the scope for testing. Develop and execute test plans, test scenarios and test cases where necessary to assess functionality, performance, and usability.
• Defect Identification and Reporting – Identifying, documenting, and reporting software defects and issues, prioritizing them and collaborating with developers to resolve them. Ensure that fixed defects are re-tested, and results are documented. Provide regular reporting of test results and open defects status.
• System Analysis and Review – Reviewing system specifications and design documents to identify potential quality issues
• Regression Testing – Ensuring new code changes do not negatively impact existing functionalities.
• Quality Assurance Audits – Conducting audits to ensure adherence to quality testing standards and procedures.
• Documentation – Maintaining and updating testing documentation, test scripts and quality assurance procedures.
• Collaboration and Communication – working with Developers, Project Managers, Business Subject Matter Experts (SME) and other Stakeholders to ensure quality and lessen impact to testing, throughout the development/execution and testing lifecycle.
• Performance Benchmarking – Ensuring that software meets performance benchmarks and standards when applicable.
• Process Improvement – Suggesting improvements to testing processes and procedures to enhance efficiency and effectiveness.
• Compliance – Ensuring that products and services meet regulatory and compliance standards.
• Reports to Deputy Chief of IT Project Management.

Qualifications

Education (Required)

• High School graduate or GED equivalent is required for this position

Education (Preferred)

• Bachelor’s degree in computer science, business administration or related field. Coursework in programming or databases is desired.

Skills and Qualifications (Required)

• Five (5) consecutive years of Quality Assurance software analysis experience with an emphasis on Third-Party software meeting business needs and/or application development.
• Comprehensive knowledge of Quality Assurance principles and practices for Information Technology development or implementation and optimization of business systems.
• Communication and collaboration skills are essential with meeting facilitation skills required.
• Excellent written communication skills.
• Attention to detail is required.
• Strong analytical and problem-solving skills are required.
• Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.