Lead Evening/Night Shift Command Center Specialist

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https://illinoisjoblink.illinois.gov/jobs/13572282

## Essential Functions

• Under direction, serves as the Lead Evening/Night Shift Command
  
  

Center Specialist for the Department of Innovation & Technology

(DoIT) serving as a technical specialist directing and coordinating

a complex multi-system mainframe environment, ensuring seamless

integration, and optimal operations, including performing mainframe

operational tasks.

• Monitors the mainframe and server environment to ensure appropriate
  
  

availability and resource status and takes appropriate actions to

diagnose and correct issues, including enforcing Data Center key

security and key logs.

• Serves as designated lead worker.
• Responds to questions and requests from DoIT and client agencies,
  
  

including assisting callers by contacting on-call techs for issue

resolution, coordinating resources for ticket resolution, and

assisting with ticket escalation and ticket routing.

• Keeps abreast of new developments in the information technology
  
  

field by continuing education through online training platforms,

meetings, training sessions, seminars, and conferences to increase

familiarity with and remain current on products, vendors,

techniques, and procedures.

• Performs other duties as required or assigned which are reasonably
  
  

within the scope of the duties enumerated above.

## Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to
  
  

completion of high school.

• Requires four (4) years of previous related experience such as is
  
  

typically gained at the Data Processing Specialist level.\

OR

• Requires two (2) years of college coursework.
• Requires three (3) years of related experience.
  
  

Qualifying state employees in the employee Upward Mobility Program may

complete combinations of specific proficiency tests and training

programs leading to a certificate of proficiency in lieu of the stated

requirements for this classification