Usher - (Pine Knob)

Amaze, Inspire, Unite

Job Summary:

To be an ambassador of Ilitch Sports Entertainment by providing first class customer service to every single guest.

Key Responsibilities:

• Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
• Responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.
• Be the first responder to all issues in the seating area, summoning for assistance when necessary.
• Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
• Scan tickets as guests enter the venue and ensure that no guest is granted admittance without a valid ticket.
• Guard doors and stairways ensuring guests stay in the proper areas.
• Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
• Be available to work at least 50% of all ticketed events.
• Learn the seating, layout, and policies and procedures of each of our venues.
• Be able to critically think and problem solve.

Minimum Knowledge, Skills and Abilities:

• High school diploma and one to two years of customer service-related experience is required.
• Must be comfortable working in large crowds.
• Must have a pleasant, calm, and outgoing personality.
• Ability to speak clearly and concisely under pressure.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Working Conditions:

• Irregular and extended hours including nights, weekends, and holidays.
• Ability to climb stairs and stand for long periods of time.
• Ability to occasionally lift and/or move up to 25 pounds, including pushing a wheelchair.
• Will be a few mandatory event days.
• While performing the duties of this job, you will be exposed to all outside weather conditions.
• The noise level in the work environment is extremely loud.
• Frequent visual/auditory stimulation.
• Will be working in cigarette, marijuana and fog machine smoke.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment  is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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