What are the responsibilities and job description for the Manager, Membership Development position at Ilitch Sports Entertainment?
Amaze, Inspire, Unite
Job Summary:
The Manager, Membership Development is responsible for managing the day-to-day operations of the new business department, maximizing the sale of season ticket memberships for the Detroit Tigers and Detroit Red Wings.
Key Responsibilities:
Manage the Membership Development team’s efforts to sell season memberships and a full menu of ticketing options for the Detroit Tigers and Detroit Red Wings.
Manage the Membership Development team by tracking KPI’s, including outbound calls, face-to-face appointments, and other touchpoints.
Work closely with sales team to assist with ballpark/arena appointments and out-of-office meetings.
Assist in creating, implementing, and evaluating ticket sales strategies and plans to maximize sales volume.
Trains and manages all aspects of B2B and B2C sales; including prospecting, lead generation, networking, referrals and cold calling.
Responsible for recruiting, hiring, and development of Account Executives.
Manages game day schedules to effectively handle staffing requirements as needed.
Identifies, implements and enforces all company and departmental policies and procedures.
Other duties as assigned in collaboration with the IS E Ticket Sales & Service Department.
Required Knowledge, Skills and Abilities:
Minimum of 5 Sales experience in sports/entertainment.
Proven record of achieving sales goals/targets and motivating staff.
Proven track record in developing long-lasting business relations with corporate executives.
Must be creative, enthusiastic and possess excellent interpersonal skills.
Ability to establish priorities and organize work; plan and direct the work of subordinate staff.
Demonstrated staff development skills to properly train, develop and motivate staff to meet objectives.
Ability to think strategically and handle multiple projects simultaneously.
Strong judgment and strong problem resolution skills.
Ability to work with multiple internal contacts/department, external contacts and outside agencies.
Preferred Knowledge, Skills and Abilities:
Bachelor’s Degree, Business or Sports Management preferred.
1 year managing Inside Sales or Ticket Sales department preferred.
Working Conditions:
Office environment.
Evening, weekend, and holiday hours required
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
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