Command Center Coordinator

Amaze, Inspire, Unite

Job Summary:

The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch owned organizations.  The entire organization is dependent on the accuracy of information provided by the FDDCC and LCACC, the response to emergency situations and critical incidents, and the monitoring of all safety and security systems. Command Center Staff are responsible for coordinating a risk-free, safe, and secure environment through the monitoring of all safety and security systems used at the FDDCC and/or LCACC, dispatching of personnel, preparing accurate reports, documenting calls for service, monitoring CCTV and social media, and implementing all departmental and league requirements that pertain to command center duties.

The Command Center Coordinator assists the Security Managers and Supervisors in overseeing and directing all operational and administrative functions in support of the security department’s organizational goals.  Ensure the security staff delivers quality service with internal and external guests through excellence in standards, presentation, and professionalism. 

Key Responsibilities:

Monitoring / Investigations

• Understanding of crowd dynamics, individual behavior, and situational awareness; with the ability to direct the appropriate measured response.
• Monitor, operate and control computerized safety systems, including CCTV, access control, visitor management and fire/life safety systems during normal and emergency operations.
• Investigates incidents in a timely manner.  Prepares the critical incident report and investigation summary and provides same to the Security Supervisor.  Ensures all reports and updates are submitted to Corporate Security Command Center.
• Ability to manage critical events and prioritize in an emergency, providing clear direction to subordinates and supervisors.
• Maintains accurate documents on all investigations until file is completed and incident is closed.

Safety Management

• Dispatch Security Representatives on operational shift staff (24/7) including concerts and events.
• Monitor and respond to alarm/intrusion systems, including notification to appropriate public safety-first responders.
• Dispatch Security Representatives for proprietary intrusion alarms, life-safety alarms and video equipment within the District Detroit.
• Establishes and maintains professional relationships with law enforcement agencies and affiliates oneself with professionals in area crime prevention groups.
• Develops and maintains a preventative maintenance plan for Command Center equipment.
• Other duties and projects as assigned.

Required Knowledge, Skills and Abilities:

• College coursework in area of study, preferably security management or criminal justice, however prior security and or public safety dispatching experience may be considered.
• One year of experience in security and safety, experience with a law enforcement, public or private sector security and event management.
• Strong working knowledge of criminal and civil codes dealing with private sector security policies and procedures.
• Excellent written, oral, and interpersonal skills.
• Proof of and maintain a valid operator’s license.
• Must pass a criminal background check in accordance with company policy and periodically checked thereafter.
• Must be willing and able to work evenings, weekends, and holidays.

Preferred Knowledge, Skills and Abilities:

• Bachelor’s or master’s degree in security management or criminal justice.
• Professional training certifications in Security Management or Criminal Justice.
• Preference will be given to those applicants who possess at least one (1) year of experience in a security control room environment and possess intermediate or advanced level computer application knowledge.

Working Conditions:

• General office environment with little discomfort from noise, temperature and weather exposure.
• Possess manual dexterity required to operate keyboards, push buttons, dials and mechanical-actuating devices.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment  is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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