Restaurant General Manager (Longhouse)

Pledge for Success:

We are dedicated to hiring outstanding individuals who share our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

The Restaurant General Manager is responsible for the overall operation and profitability of the restaurant while creating a culture that provides every customer with positive experiences in a clean and friendly environment.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Oversee all aspects of assigned venue, including beverage program, dining room operations, and the culinary program.
• Controls labor through effective scheduling, considering projected and historic sales trends, and promotions in the building.
• Monitors real time revenue and reacts to reduce labor expenses if sales are below projections.
• Monitors employee productivity, by job classification, and reacts when necessary to ensure productivity meets or exceeds budgetary expectations
• Periodically review cost of goods worksheets to ensure food and beverage items are priced within targeted range.
• Responds to all guest feedback, including Medallia surveys, in a timely manner.
• Hire, train, coach, schedule, assign duties to, and support restaurant team.
• Develop robust training programs to ensure team members are prepared to deliver world class service.
• Direct the work of team members, assess performance, provide feedback, and administer discipline.
• Communicate with subordinate members of the leadership team daily, or as needed, to review operations.
• Ensure that all company policies are adhered to and maintained.
• Direct staff to maintain cleanliness in all areas of restaurant and perimeter.
• Develop a sequence of service program and hold staff members accountable to the standards.
• Assist in the development of menus, POS updates, POS maintenance, printing, and facility needs.
• Document and administer all discounts, voids, comps, and transactions.
• Ensure that all accounting, financial, and reporting functions are current and accurate, including responsibility for planning and controlling the budget.
• Develop and enforce departmental policies and procedures to ensure safe and sanitary food practices, as well as team member safety and security, including compliance with all Health Department regulations and company safety and health policies. www.ilaniresort.com
• Manage food and beverage inventory to ensure all cost of good metrics meet budgetary expectations.
• Write and route daily shift reports.
• Review and maintain accurate timekeeping punches for all staff.
• Direct the team in arranging special dinner requests and private/semi-private functions.
• Work closely with the Facilities and Environment Services Departments to ensure the assigned outlet(s) are always properly maintained and clean.
• Maintain confidentiality of sensitive information.
• Other related duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Five (5) years’ general manager experience in a high-quality, multi-million-dollar food and beverage outlet.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Strong organizational, communication and people skills.
• Proven ability to identify qualified personnel and provide leadership to develop and direct staff maximizing performance.
• Computer skills required, including Word, Excel, Outlook, and Point of Sale (POS) systems.
• Strong wine, beer, cocktail, and food knowledge.
• Strong financial accountability skills.
• Must be able to work a business driven, flexible schedule including late nights,
• weekends, early mornings, holidays and department “blackout/high volume” days.
• Must possess a valid Food Handler’s permit and complete MAST Certification requirement.
• Ability to be on your feet for up to 10-hour shifts.
• Must be able to lift 50 lbs.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• AA or BS/BA in Hospitality Management preferred.
• Previous familiarity of Agilysys POS system preferred.