What are the responsibilities and job description for the Player Services Supervisor position at ilani?
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Pledge for Success:
We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Supervises others while delivering exceptional guest service while meeting guest Slot Ticket Redemption, Chip Redemption, Check Cashing and Player Services.
Primary Duties and Responsibilities:
- Promotes superior guest service.
- Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
- Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls to safeguard the company’s assets.
- Ensures compliance with Gaming Regulations and other Federal/State agencies
- Assists in monitoring business demands and makes necessary scheduling and staffing adjustments.
- Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees.
- Promotes superior Guest service to both Internal and External Guests.
- Establishes and maintains positive working relationships with all departments.
- Handles guest service and employee related issues with composure and professionalism
- Assumes the responsibilities of the Cage Shift Manager in his/her absence.
- Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
- Performs other related duties as assigned.
Minimum Qualifications:
- High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Basic computer input skills.
- Previous money-handling experience.
- Ability to stand for extended periods of time.
- Outstanding organizational skills required as well as strong written and verbal skills.
- Must demonstrate strong attention to detail and high degree of accuracy.
- Must be able lift, push, pull up to 40 lbs.
- Must be able to work various shifts and flexible hours.
- Must be capable of interacting with the public in a highly professional and positive manner.
- Must be willing to work in a smoking environment.
- Must be willing to adhere to company health and safety measures.
Work Shift:
Regular
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