What are the responsibilities and job description for the Customer Service Representative position at IKS Health?
About IKS
Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.
- We are an on-site Patient Contact Center environment.
- Individual performance measurement while working within a team atmosphere
- Comprehensive 4 weeks training program
- Variable incentive bonus and recognition programs
- Opportunities for career growth
Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.
Responsibilities:
- Communicate with patients via inbound and outbound phone calls
- Provide knowledgeable answers to questions regarding medical bills and accounts
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications
Required:
- Excellent organization, customer service and communication skills
- Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
- Problem solving skills, good judgment, attention to detail, and follow-through are a must
- Ability to multi-task and work within multiple systems at the same time.
- Able to work with little or no supervision
Preferred:
- Experience in customer service (1 year)
- Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
- On-site patient contact center (call center) experience (1 year)
Job Type: Full-time, On-site
Compensation and Benefits: The pay range for this position is up to $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.
IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary : $19