What are the responsibilities and job description for the Associate Vice President – Contact Center position at IKS Health?
This position needs to be familiar with the entire scope and dependencies of the healthcare revenue cycle and will serve as a liaison between functional and technical team members and client management.
Responsibilities:
The Associate Vice President will play a pivotal role in shaping the organizational culture, fostering an environment that promotes collaboration, innovation, and employee engagement. As a leader, you will be responsible for setting the tone of professionalism, accountability, and continuous improvement across the contact center operations.
Lead by Example: Embody the core values of the organization by demonstrating exemplary behavior in all interactions, both internally and externally. Display high levels of professionalism, energy, and dedication to the team’s success.
Strategic Vision: Develop and communicate a clear vision for the contact center that aligns with organizational goals, driving team members toward achieving both short-term and long-term objectives.
Decision-Making: Exhibit decisive leadership with the ability to analyze complex situations, deliberate on various perspectives, and make sound decisions in the best interest of the organization and clients.
Change Management: Lead change initiatives effectively, ensuring smooth transitions during operational or strategic shifts. Promote a culture that is adaptive and responsive to the evolving needs of the business and clients.
Experience and Qualifications:
- Experience; 13 years related experience of which 6 years preferably in healthcare BPO/KPO/CRM industry/Service Industry in Operations
- Track record managing a team size of 300 FTEs
- Driven sustained margin growth on year on year basis
- Strong client interaction & Account management skills
- Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational excellence
- Held strategic involvement with future contact center capabilities, focusing on the integration of Generative AI, Voice AI, and Machine Learning
About IKS Health
IKS Health is a leading Care Enablement Platform that enables clinicians to deliver better, safer and more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led and patient-centric care delivery model where providers are the co-navigators of the patient’s care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient.
Compensation and Benefits: The base salary range for this position is $125k-$170k. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary : $125 - $170