What are the responsibilities and job description for the Customer Service Representative (REMOTE) - Ontario, Canada 11 AM to 8 PM PST (2 to 11 PM EST) position at IKS Health?
About Us
On July 9, 2026 IKS Health, a global leader in care enablement solutions across the patient journey, successfully completed its acquisition of TruBridgeTM, Inc., a prominent provider of healthcare technology including an electronic health record (EHR) and revenue cycle management solutions for rural and community hospitals. Following the closing, TruBridge operates as a wholly owned subsidiary of IKS Health.
About IKS Health
IKS Health reduces the administrative, clinical, and operational burdens that slow healthcare down, giving clinicians and care teams the freedom to focus on delivering exceptional care. Through its Care Enablement platform, IKS Health integrates agentic AI workflows with human expertise to create smarter, more accurate operations, better outcomes, and financially sustainable growth across the care journey. Founded in 2006 and recognized by Black Book as the top provider of AI-driven RCM services, by KLAS for performance and client satisfaction, and by Google Cloud with a DORA Award for “Augmenting Human Expertise with AI,” IKS Health partners with the largest health systems, physician groups, and specialty practices across the United States. Learn more at ikshealth.com.
About TruBridge
TruBridge proudly supports rural and community healthcare providers in their efforts to stay strong, independent, and deeply rooted in the communities they serve. Backed by more than 45 years of healthcare experience and trusted by over 1,500 clients nationwide, TruBridge offers a mix of technology, services, and strategic expertise — including revenue cycle management (RCM), electronic health records (EHR) and analytics — all designed singularly for the realities of rural and community healthcare. With a steadfast commitment to keeping care local, TruBridge helps hospitals flourish as the economic heart of their communities, delivering high-quality, deeply personal care close to home. Learn more at trubridge.com.
Job Description
The Customer Service Representative role is a fully-remote position that is responsible for providing Contact Center Support to clients "Early Out Service" patients and will support 11 AM to 8 PM PST (2 to 11 PM EST) Monday - Friday shift. The pay for this position is $19.00 per hour to start, plus benefits after 3 months of employment (1 month of training counts towards your start of employment).
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:
-
Responsible for consistently meeting production standards for inbound and outbound calls.
-
Responsible for consistently meeting quality assurance standards.
-
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
-
Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
-
Protects customer information by keeping all information confidential.
-
Processes miscellaneous paperwork and documentation.
-
Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service.
-
Schedules call backs as needed.
-
Be a collaborative team member.
-
Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements
Education / Experience / Certification Requirements:
-
MUST be available to work 11 AM to 8 PM PST (2 to 11 PM EST).
-
High-speed home internet (NOT Cell-based internet) required.
-
Ability to test home internet speed, to ensure adequate bandwidth.
-
Excellent communication (written and oral) and interpersonal skills.
-
Strong organizational, multi-tasking, and time-management skills.
-
Must be detail oriented and able to follow through on issues to resolution.
-
Must be able to act both independently and as a team member.
-
High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications
-
One year or more of customer service support over the phone in a remote setting.
Compensation and Benefits: The base salary range for this position is $18.00 - $19.00 per hour, plus incentive per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary : $18 - $19