Bilingual Intake Representative

As an Intake Representative, you are the first critical connection potential clients have with our firm. Your voice, empathy, knowledge, advocacy, and ability to ask the right questions will determine whether a person feels confident trusting us with their case.

This is not a call center role. This is a high-impact, client-facing position where your work directly affects case outcomes, firm success, and client satisfaction. You’ll engage with people during some of the most vulnerable moments of their lives, and your ability to listen, educate, persuade, and advocate will shape their future – and ours.

WHAT YOU WILL DO

• Connect with Clients: Build trust quickly and empathetically with potential clients from their very first call
• Gather Critical Details: Ask the right questions to uncover accident facts, injuries, medical treatment, and insurance information with accuracy and precision
• Influence Case Outcomes: Encourage clients to pursue treatment and representation, helping transform uncertain or low-impact cases into strong, high-value opportunities
• Educate & Advocate: Explain the process clearly, reassure clients, and ensure they feel cared for and confident in hiring us
• Protect Case Integrity: Maintain complete, accurate documentation and follow intake checklists, processes & procedures, and firm policies
• Collaborate with Teams: Seamlessly transition clients to case managers and attorneys for ongoing representation

WHO THRIVES HERE

• We are looking for empathetic, persuasive, and driven professionals who:
• Excel at building trust quickly and handling sensitive conversations with compassion
• Maintains the ability to ask probing questions that uncover key details others might miss
• Make fast, confident, and sound decisions about case potential
• Possess strong influencing skills to help clients commit to treatment and representation
• Are disciplined, detail-oriented, and thrive in a high-volume, fast-paced environment
• Embody our ACTED values: Accountability, Client First, Teamwork, Excellence, and Diligence

WHY JOIN US

• Be part of a mission-driven firm with a reputation for excellence and advocacy
• Work in a collaborative, values-driven culture where your impact is recognized
• Receive growth opportunities and training to build your career in the legal field
• Competitive pay and benefits package, with opportunities tied to performance success

WHO WE ARE LOOKING FOR

We are seeking experienced Intake professionals who have already developed skills to perform at a high level in a fast-paced, client-focused environment. The right candidate will have maturity, judgment, and drive to balance empathy with results. Specifically, we are looking for someone who:

• Experience & Judgment: Has a minimum of 5 years prior intake, client service, or sales experience that equips them to assess case validity quickly and accurately. You can confidently distinguish strong cases from weak ones without hesitation.
• Deep Questioning Skills: Knows how to ask layered, probing questions that reveal the full story—injuries, treatment needs, liability facts, and case-building details—that less experienced staff might miss.
• Empathy with Influence: Combines genuine compassion for clients in crisis with the ability to persuade and guide them toward making critical decisions about treatment and representation.
• Proven Conversion Ability: Demonstrates a track record of converting leads into clients at or above industry standards (expected minimum: 60% conversion rate on qualified leads).
• Detail & Accuracy: Maintains meticulous accuracy in documentation and data entry while handling multiple conversations in a high-volume environment.
• Resilient & Fast-Paced: Thrives under the pressure of a heavy caseload and can pivot quickly without sacrificing quality or client trust.
• Values Alignment: Naturally operates in line with our ACTED values—owning outcomes, putting clients first, collaborating with teammates, aiming for excellence, and working diligently to ensure no opportunity is lost.
• Technology Savvy: Ability to use and navigate between multiple software and systems seamlessly

If you are ready to combine empathy with strategy and want to play a critical role in changing lives while building a career in law, we want to meet you.

Apply today and help us set the standard for client advocacy and case success.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person

Salary : $40,000 - $52,000